Teodulo Zaragoza Palalia

Passionate, results-driven, and dedicated professional with a diverse sales, training, and customer service background. With a solid foundation in the industry, I have honed my skills and expertise through various roles, demonstrating a proven track record of success.During my three-year tenure at Teleperformance, I rapidly advanced from a sales agent to the mentor/assistant of one of three supervisors. This experience equipped me with a deep understanding of the intricacies of sales and the ability to lead and motivate teams. Subsequently, I joined Reliant and was promoted to the role of supervisor for GME (Green Mountain Energy), where I successfully oversaw operations and ensured the delivery of exceptional customer experiences.Known for my positive and cheerful demeanor, I thrive on tackling challenges head-on and finding innovative solutions. My ability to effectively lead training sessions, hands-on workshops, and assessments has not only empowered individuals to reach their full potential but has also resulted in measurable business growth. With a strong focus on interpersonal skills and meticulous attention to detail, I contribute as a valuable asset to any team, fostering collaborative environments that drive success.Fluent in both English and Spanish, I possess excellent communication skills that enable me to connect with diverse audiences and build lasting relationships. In my most recent role at Assure Health, I managed a high volume of daily inbound and outbound calls, providing patients with vital information on program requirements and procedures. My proficiency in processing and verifying insurance details, combined with a prompt responsiveness to emails and Slack messages, ensured seamless customer interactions. Moreover, I played a pivotal role in promoting a key selling point of our program—an innovative medication dispenser—and skillfully scheduled patient appointments for medical qualification.In a prior role as an Automotive Parts Sales Representative, I thrived in promoting and selling a wide range of auto parts, specializing in shock absorbers, oil, filters, and brakes. I also would identify potential clients with high-volume merchandise demands, effectively expanding the customer base and driving revenue growth.As I progress in my career, my ultimate goal is to leverage my expertise and passion to contribute to an organization's success. I strive to make a positive impact by delivering exceptional customer experiences, fostering employee growth and development, and consistently achieving sales objectives.