T
Tenzin Phuntsok
About
Detail
Virginia, United States
Résumé
Jobs
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- TCurriculumDesigner AssistantTransformative Justice SolutionsJul 2024 - Oct 2024 (4 months)• Conducted daily, 3-5 hours of online searching for media, resources, and information that aligns with the curriculum that was being developed for an app (on platforms such as Fiver, PDF manuals from non profit websites, etc) • Drafted the researched content on a shared google doc and organized the sections of the curriculum so that the learner on the user end can process the information in an efficient and accessible manner.
Senior Operations Specialist, Client Experience: Strategy and Operations TeamPanorama EducationDec 2021 - Jun 2024 (2 years 7 months)• Built 20-50 workflows and automations within systems such as Jira and SmartSheets for internal teams, saving the company thousands of dollars to control margins and increase QoL for internal teammates. • Managed a pipeline of 20-30 workshop intakes per week on Asana, ensuring that the staffing and approval process was completed efficiently so that clients would receive their workshops with satisfaction. • Drafted and published 50+ enablement resources and documentation (i.e. online literature, videos, visuals) to support team knowledge, set expectations, and provide written onboarding materials.- CReentry and Domestic Violence Case ManagerCommunity Family Life ServicesDec 2020 - Sep 2021 (10 months)• Conducted monthly one-on-one case management meetings with 16 clients, assisting them in defining SMART goals for self-sufficiency. • Scheduled and coordinated virtual workshops and presentations by different organizations, promoting stability for clientele. • Assisted survivors of domestic violence in the Address Confidentiality Program, ensuring accurate completion of applications and providing ongoing support. • Developed cross-functional collaboration skills by regularly connecting clients to internal resources and services, which involved scheduling meetings and maintaining consistent communication with coworkers to enhance client support and service delivery.
- AmeriCorps TeamMemberCity YearAug 2019 - May 2020 (10 months)• Implemented interventions through lesson plans and math games to improve college readiness exam scores for a group of 5 students. • Collaborated with school mental health staff as special events planner, organizing monthly engaging activities for K-8 students. • Led a team of 10 volunteers in a 2-hour canvas-painting project for Martin Luther King Service Day
- SSocial Work InternJan 2019 - Apr 2019 (4 months)- Developed and maintained the organization's first Instagram account on a biweekly basis - Assisted case managers with recording progress notes for weekly client meetings on paper and drafted 3-5 progress notes (to be revised by case manager) on the organization’s online database. - Coordinated and planned 3 monthly support group meetings with an attendance of 10-20 clients for each event. - Drafted and finalized 6-10 in-kind letters to local businesses and organizations to request collaboration for our organization’s client-focused events. - Initiated and maintained email and phone communication with 3-5 prospective clients that applied for the organization's services and verbally walked them through each step they need to take to dete
- CCongressional InternMay 2018 - Aug 2018 (4 months)- Drafted over 50 correspondences each month to constituents in Congressman Connolly’s district to recognize leadership in the community, respond to information and outreach requests, and answer public concern for key policies. - Coordinated with United States Citizenship and Immigration Services (USCIS) and US Embassies on behalf of over 100 constituents to manage their casework resulting in obtaining visa interviews with the US Embassy or citizenship office. - Organized over 50 incoming mail, phone calls, and emails each day through a congressional data system to prioritize and communicate social issues/legislative concerns to congressional staffers.
Education
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- Bachelors of Social Work, BSWJames Madison UniversityAug 2015 - May 2019 (3 years 10 months)