Tejaswini Dongara

• Around 11+ Years of IT experience that includes 9+ years professional IT experience in Salesforce.com and Force.com platform Administrator and developer. • Proficiency in SFDC administrative tasks like creating Profiles, Roles, Users, Page Layouts, e-mail services, Workflows, Reports, Dashboards, Approvals and Tasks. • Well-versed in CRM business processes such as Forecasting, Campaign Management, Lead and Account Management, Territory and Order Management, Case and Pipeline Management, as well as Merge Management in a multi-tier environment. • Good understanding of cloud computing services such as SAAS, PAAS and IAAS. • Worked on lightning experience and implemented lightning events, apps. • Experienced as a business analyst working with Subject matter experts (SMEs) and documented them in a format that could be reviewed and understood by both business and technical teams. • Experience with Apex Classes, Apex Triggers, Batch Classes, Schedule classes And Test classes. • Expert in working with various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products and Price books, Cases, Leads, Campaigns, Forecasting, Reports and Dashboards. • Strong experience in configuring Chatter to process secured data within the company. • Great involvement in creating salesforce Lightning Apps, Components, Controllers and Events. • Hands on experience in writing batch classes, Schedule Apex, http callouts, dynamic apex, single test classes, and wrapper classes. • Experience with integration of AppExchange applications like DocuSign. • Led bi-weekly release cycles for the Training Services Salesforce instance, managing multiple sandbox environments and project-specific releases. • Developed and maintained software configuration management tools, including Flosum, to ensure configuration control and delivery of software products. • Implemented Copado for deployment automation, reducing manual errors and improving release efficiency. • Extensive experience with Genesys CTI integration (i3 Genesys, PureConnect, ccPulse+) for inbound and outbound call handling. • Maintained and refreshed Salesforce sandboxes according to established schedules, ensuring consistency across environments. • Resolved code conflicts and validated release packages prior to implementation, ensuring smooth deployment