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Teisha-Gae Bailey

About

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Kingston, St. Andrew Parish, Jamaica

Timeline

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Résumé

Jobs verified_user 0% verified
  • O
    Administrative & Operations Coordinator
    One PM Development Limited
    Jan 2026 - Current (10 months)
    • Coordinate client onboarding activities and administrative operations to ensure efficient service delivery.
    • Maintain onboarding documentation, operational trackers, and internal records to improve workflow visibility.
    • Support reporting, scheduling, and cross-functional coordination across multiple business functions.
    • Prepare documentation, monitor ongoing tasks, and communicate updates to internal stakeholders.
    • Help streamline operational processes through organized documentation, follow-ups, and process improvements.
    • Independently manage multiple priorities while maintaining accuracy and attention to detail.
  • K
    Customer Success Representative
    Kiwi Biosciences
    Mar 2025 - Jan 2026 (11 months)
    • Managed 120–140 customer conversations daily across email, chat, and social channels while maintaining a 90%+ customer satisfaction rating.
    • Diagnosed and resolved technical and account-related issues, collaborating with internal teams when escalation was required.
    • Authored and improved support macros, documentation, and knowledge resources to increase team efficiency.
    • Educated customers on platform functionality and best practices to improve product adoption.
  • MyTime
    Onboarding & Implementation Specialist
    MyTime
    Aug 2022 - Mar 2025 (2 years 8 months)
    • Managed end-to-end onboarding for more than 200 business locations, ensuring successful platform implementation and customer adoption.
    • Delivered live virtual onboarding and product training sessions, enabling customers to confidently adopt platform features and best practices.
    • Developed onboarding workflows and implementation plans tailored to each client's operational needs while ensuring timely completion of milestones.
    • Collaborated closely with Product, Engineering, Customer Success, and Support teams to troubleshoot issues, resolve customer escalations, and improve operational workflows.
    • Created Help Center articles, onboarding guides, and customer education resources that improved product adoption, empower
Education verified_user 0% verified
  • International Open Academy
    Accredited Accounting and Bookkeeping Course
    International Open Academy
    Feb 2026 - Mar 2026 (2 months)