Andres Mauricio monroy Sicuariza Tecnologo en gestión de base de datos

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Help Desk Analyst

STEWARD COLOMBIA

Sep 2022 - Nov 2022 (3 months)

Provided remote support to the medical team and staff team. •Resolve at the first instant application issues for 100+ staff members and contractors. •Support remotely and resolve issues with Citrix access and other medical application issues. •Handle more than 100 calls per week with a resolution rate of approx. 75% or more. •Attending near at 90% or 95% of calls in English with the rest in Spanish.

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IT Engineer

24-7 COLOMBIA S.A.S

Dec 2021 - Aug 2022 (9 months)

Provided technical support and management to end users. Implemented the FOG server to deploy an image of the workstation corresponding to the operation. •Administer all aspects of the active directory and organization. •Administer, maintain, create, and manage end-user accounts. •Administer Windows servers (NICE Server, DA), and check the correct backup and operationality. •Conduct troubleshooting to resolve IT-related and application issues for 100+ agents. •Support with Avaya application, pages, and basic applications in the workstation agents

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Freelance

Front tech

Jan 2020 - Current (6 years 4 months)

Creación de servidores de mail, pagina web, aplicaciones open source. Impkementacion y monitoreo. Sistemas de ticket y gestion de inventario junto share folders entre otros.

Systems analyst with emphasis on IT administration and database administration

Books and Books

Aug 2019 - Dec 2021 (2 years 5 months)

110111 Bogotá / https://www.booksandbooks.com.co / (+57)6016333300 Provided technical support and management to end users and remote sites, analyzing, diagnosing, resolving, and escalating via mail, helpdesk system, telephone, and remote support tools. Managed servers, backups, access, ERP tool, infrastructure, and network. Keeping an inventory of the different elements in the organization. •Creation of queries into SQL server to create reports, search and update information into ERP according to the issues or requests. •Administer Microsoft 365 platform, Active Directory and GPO, Antivirus Cloud, and Adobe Cloud, creating, updating, and disabling the users according to the requirements. •Coordinated the licenses for software like Office

IT support technician

National Business Consulting & Education Center

Dec 2016 - Oct 2018 (1 year 11 months)

110111 Bogotá / https://www.centronacionaldeconsultoria.com / (+57)6013394888 Provided technical support and management to end users and remote users. Managed tickets platform, inventory, and workstations. •Install software to take polls with tablets for 100+ users. •Configure computers and software for call center users. •Check internet connection between users and applications in different parts of the country. •Manage the antivirus platform. •Remote and on-site support for 100+ users.

IT support technician

Compass Group Services Colombia SA

Dec 2013 - Nov 2016 (3 years)

110111 Bogotá / https://www.compass-group.com.co / (+57)6015140088 Provided technical support at a 2nd level to the technicians. Negotiation and delivery of new elements and connections at remote sites. Analyzed the bills and approved them according to the presuppose. Keeping an inventory of the different elements in the organization. •Negotiate with suppliers for the acquisition of new hardware, computers, and IT elements. •Billing review and organizing budget within the supported cost of operation. •Organize schedules for technicians in different points of the city. •Manage telecommunications in 20+ points of operation, check their correct functionality, repair the offline services with suppliers and check the ANS. •Manage software l

Andres Mauricio monroy Sicuariza

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