Esteban Montoya

I am an International Business professional with a master’s degree in Marketing and Leadership Sciences, passionate about customer support, problem-solving, and client relationship management. With over 2 years of experience in the BPO industry, I have led teams and managed administrative processes, personnel training, and account management, always focusing on enhancing the customer experience. I specialize in CRM and SaaS platforms such as HubSpot, Zendesk, and Salesforce, optimizing processes to deliver efficient and human-centered solutions. As a bilingual professional (English C1 & native Spanish speaker), I thrive in dynamic, fast-paced environments, providing support via phone, chat, and email. I strongly believe that excellent customer service is about understanding user needs, simplifying technical issues, and ensuring a smooth experience. Additionally, I have experience in public relations and digital marketing, specializing in brand positioning, social media management, strategy planning, and event organization. I consider myself a leader with strong communication skills, teamwork abilities, and a results-oriented mindset. My goal is to continue growing professionally in Customer Success, Technical Support, and Public Relations, where I can leverage my expertise while acquiring new skills. 🚀 Always open to networking and exploring new opportunities.