Esteban Montoya

I am a Customer Success professional with a background in International Business and master’s degrees in Marketing and Leadership Sciences. I have experience in SaaS, client onboarding, account management, digital marketing, and cross-functional operations, with a strong focus on building lasting client relationships and delivering measurable results.

I have managed high-volume SaaS portfolios, supporting customer adoption, retention, account growth, and expansion opportunities. I have also contributed to over $21K USD in upsell revenue in a single quarter while working closely with Sales, Product, and Support teams to improve the customer experience.

More recently, I have focused on client onboarding and launch operations, coordinating CSM, Paid Media, Design, and other teams to move accounts from contract signature through launch. My experience includes process management, client communication, QA, CRM platforms, and ensuring smooth handoffs across the customer lifecycle.

With C1-level English and native Spanish, I am comfortable working with international clients and remote teams in fast-paced environments. I consider myself organized, analytical, proactive, and customer-focused, with a strong ability to connect client needs, business goals, and internal execution.

I’m currently focused on growing my career in Customer Success, Onboarding, and SaaS, while continuing to develop my expertise in digital marketing, customer experience, and account growth.

Always open to chat, learning, and exploring new opportunities. 🚀