At Toku, we create bespoke cloud communications and customer engagement solutions to reimagine customer experiences for enterprises. We provide an end-to-end approach to help businesses overcome the complexity of digital transformation and deliver mission-critical CX through cloud communication solutions. Toku combines local strategic consulting expertise, bespoke technology, regional in-country infrastructure, connectivity, and global reach to serve the diverse needs of enterprises operating at scale. Headquartered in Singapore, Toku supports customers across APAC and beyond, with a growing footprint across global markets. In this role, you will act as the primary service delivery interface for a large enterprise client in the Middle East, owning service governance, communication, and stakeholder confidence. You will coordinate across internal support, engineering, and product teams to ensure service levels are met, issues are clearly managed, and clients receive structured, transparent updates. Success in this role depends on strong stakeholder management, clarity of communication, and disciplined service execution rather than deep hands-on engineering.
