Conduent Business Solutions of Puerto Rico, Inc.

Remote Fraud Call Center Representative - Puerto Rico. Conduent Business Solutions of Puerto Rico, Inc. is hiring for a Full Time position. Pay is $12.10 per hour with the possibility to earn up to $350 per month. Benefits and paid training provided. Summary: As a Customer Service Representative II you will be responsible for the resolution of multi product fraud related client requests by answering calls, chats or emails in an inbound contact center. These individuals work in a fast paced environment that requires accuracy use of logic multitasking toggling between multiple systems and clearly communicating resolutions in an efficient manner while delivering a great client experience. They provide seamless service delivery to answer client questions resolve problems perform account maintenance and look for opportunities to deepen relationships through digital solutions. What we offer: Work From Home; Full-Time Employment; Competitive Pay 12.10 starting on day one; Pay is 12.10 per hour which may be below your state's minimum wage Please take this into consideration when applying. Shift differential 1.50 extra per hour if working Monday-Friday between 6:00PM to 6:00AM. Weekend Shift Differential 1.00 extra per hour if working on Saturdays and Sundays. Paid Training; Incentive Plan up to 350 per month after training by meeting performance metrics. Full Benefits: Comprehensive benefit options and a great work environment that values your success. What You'll Do: Manage inbound calls from customers regarding account inquiries transactions and fraud concerns. Identify and respond to potential fraud using training account data and internal tools; escalate complex cases as needed. Process fraud claims and disputes per client guidelines. Clearly explain account issues and resolutions ensuring a professional empathetic and confidential approach. Conduct investigations with accuracy and care documenting all actions and conversations in the case management system. Support team operations with other duties and tasks as assigned. What We're Looking For: A clear communicator who can explain complex topics in simple terms; A passionate reliable professional with integrity and a drive to deliver exceptional service; Someone committed to excellent attendance and able to follow a structured full time schedule; A confident conversationalist who builds rapport anticipates needs and handles objections with ease; Strong written and verbal communication skills with attention to accuracy; Comfortable navigating multiple systems and screens in a fast paced environment; Ready to take high volume calls while maintaining focus and professionalism. Required Qualifications: Must be at least 18 years old with a High School Diploma or equivalent; Must have 6 months of Customer Service Call Center or Dispatch experience; Proficient in English; Complete a background check, credit check, and fingerprinting; Internet Service Must have a verified, secure, reliable, and high-speed internet connection to support business needs; Work Area Must have an established, dedicated work area equipped with a desk, chair, electrical outlet, and direct LAN connection; Equipment The company will provide all necessary computer equipment; Internet Speed Test Must complete an internet speed test and achieve a minimum of 50 Mbps upload and 10 Mbps download; Reside in Puerto Rico with legal authorization to work permanently in the United States. Preferred Qualifications: 6 months of experience in the banking or financial industry. Pay Transparency Laws in some locations require disclosure of compensation and or benefits related information. For this position actual salaries will vary and may be above or below the range based on location experience and performance. In addition to base pay this position based on business need may be eligible for a bonus or incentive. Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off PTO or vacation and or sick time. The estimated hourly rate for this role is 12.10 per hour. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed religion ancestry national origin age gender identity gender expression sex or gender marital status sexual orientation physical or mental disability medical condition use of a guide dog or service animal military veteran status citizenship status basis of genetic information or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation by submitting their request through this form that must be downloaded; complete the form and email it as an attachment to the form. You may also click here to access Conduent's ADAAA Accommodation Policy.