Taylor Starling

Taylor Starling

About

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Analytical Problem Solver Driving Data-Driven Decisions - ICT Degree and Data+ Certified
Kentucky, United States

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Résumé


Jobs verified_user 0% verified
  • Solutions
    Service Delivery Engineer
    Solutions
    Dec 2024 - May 2025 (6 months)
    - Diagnose and troubleshoot software and hardware issues, providing timely solutions via phone, email, or chat to ensure customer satisfaction.

    - Track and manage multiple technical issues to resolution, escalating unresolved problems to appropriate internal teams when necessary.

    - Document technical knowledge and prepare accurate reports while maintaining positive relationships with clients and following up on their IT system functionality.
  • Take Consulting LLC
    System Administrator
    Take Consulting LLC
    Aug 2024 - Dec 2024 (5 months)
    Contract with Take2 and sponsored by Booz Allen Hamilton to be a system administrator for the VA hospital in Lexington KY.
    • System Management: Oversee system and server resources to ensure optimal performance and compliance with security standards for the VA hospital.
    • Operational Procedures: Develop and document standard operating procedures (SOPs), while conducting functional testing to maintain system operability and troubleshoot hardware/software issues.
    • User Access Control: Manage user accounts and network rights, implementing local network policies to enhance security and accessibility.
  • H
    IT Support Specialist II
    HealthFirst Bluegrass Inc
    Jan 2024 - Mar 2024 (3 months)
    • Technical Support: Provide comprehensive support for client/server networks, VoIP systems, Microsoft Office 365, VMware, Citrix, and medical hardware.
    • Network Management: Manage Active Directory services including DNS, DHCP, group policy, and printer server management.
    • Vendor Collaboration: Work with third-party IT vendors on project support and maintenance activities.
  • ThreeFlow
    Support Engineer
    ThreeFlow
    May 2022 - May 2023 (1 year 1 month)
    • Automation Enhancement: Partnered with engineering teams to improve automation testing and optimize the continuous development pipeline.
    • Issue Resolution: Reviewed code and coordinated with business teams to efficiently resolve customer issues.
    • Process Improvement: Identified opportunities to reduce support requests through systematic enhancements.
  • US Xpress Inc
    SQL Analyst
    US Xpress Inc
    Mar 2022
    Report Management: Maintain and support various reports and queries using appropriate reporting tools, performing specialized analyses of employee data as needed.

    Compliance Audits: Conduct necessary audits to ensure compliance with local, state, and federal regulations, including the Americans with Disabilities Act, Equal Employment Opportunity Commission, and Fair Labor Standards Act as they relate to HR.

    Data Analysis: Compile and analyze external and internal data from multiple systems to provide fact-based guidance for decision-making processes within HR and the broader business.
  • Freelance Self employed
    Data Analyst
    Freelance Self employed
    Mar 2021 - Mar 2022 (1 year 1 month)
    • Data Analysis: Analyzed client information processing needs to design effective computer network systems.
    • Reporting Solutions: Delivered analysis reports using Power BI dashboards and Excel presentations for clear data visualization.
  • University of Kentucky
    IS Technical Support Specialist II
    University of Kentucky
    Jul 2019 - Feb 2021 (1 year 8 months)
    • User Support: Provided end-user support and managed Active Directory accounts for hundreds of users.
    • Software Management: Conducted software installations and managed inventory for technology resources.
  • V
    Data Integrity Analyst
    VetData
    Jun 2018 - Dec 2018 (7 months)
    • Database Management: Conducted daily reviews of large databases (tens of terabytes) using SQL Server Management Studio (SSMS).
    • ETL Process Optimization: Streamlined data ETL processes by researching project management systems used in veterinary practices.
  • A
    Technology Process Improvement Intern
    Aperture Credentialing LLC
    Jan 2018 - Jun 2018 (6 months)
    Software Development Assistance: Assisted in developing digital validation software by building a cloud-based Azure database.
    User Input Facilitation: Facilitated user input through effective PDF mapping techniques.
  • University of Kentucky
    IT Support Specialist
    University of Kentucky
    Oct 2016 - Feb 2018 (1 year 5 months)
    System Monitoring: Monitored and maintained hundreds of computer systems while diagnosing hardware/software issues.
    Account Management: Managed Active Directory user accounts and group policies.
Education verified_user 0% verified
  • F
    Full Stack Network Engineer, Computer Systems Networking and Telecommunications
    Jan 2018 - Dec 2018 (1 year)
  • B
    Bachelor's degree, Computer Science
    Jan 2013 - Dec 2018 (6 years)
    Information Communication Technology (ICT) is an umbrella term used to encompass all rapidly emerging, evolving and converging computer, software, networking, telecommunications, Internet, programming and information systems technologies.
Projects (professional or personal) verified_user 0% verified