Taygette Smith

CUSTOMER SUPPORT REP.

LawnStarter

Jan 2024 - Current (2 years 7 months)

Demonstrates empathy towards customers. Capable of providing exceptional service using available tools and resources. Skilled at building rapport, especially in difficult situations Maintains high productivity at defined proficiency levels Adaptable to change and open and responsive to feedback from the leadership team.

CUSTOMER SERVICE REP.

Essen Health Care

Jan 2021 - Jan 2024 (3 years 1 month)

Answer Patients questions related to medical care and direct patients to proper resources for further assistance with their issues. Responsible for scheduling or rescheduling appointments for patients. Responsible for helping patients to change their Primary Care Provider Assigned providers to New Patients and make sure change was made with their Insurance.

M

COLLECTION SPECIALIST

MEDUIT SOLUTIONS

Sep 2019 - Dec 2020 (1 year 4 months)

Inform clients of overdue accounts and the amount currently owed. Attempt to collect payment. Listen to customer's story and determine if the debt can be collected Report satisfied debts to credit bureaus. Follow federal and state laws dealing with debt collection.

CUSTOMER SERVICE REPRESENTATIVE

Citizens Bank

Jun 2018 - Aug 2019 (1 year 3 months)

Responsible for answering customer questions about basic banking services, such as account balances and interest rates and fees. Also helping customers to protect their accounts balances and interest rates and fees. Also helping customers to protect their accounts by reviewing suspicious activity, reversing transactions and reissuing compromised debit and credit cards.

COLLECTION SPECIALIST

Pitney Bowes

Nov 2015 - Jun 2018 (2 years 8 months)

I was responsible for the termination of clients contracts with the company. I had to do the whole negotiation process and make sure it was collected and handle disputes.

C

PASSENGER SERVICE

Copaairlines

Sep 2014 - Dec 2015 (1 year 4 months)

Responsible for providing friendly and courteous service at the International Airport of Tocumen. Ensuring the punctuality and safety of the flights in transit through the hub of the Americas. Passengers Check-in Boarding Flights Solve Problem

P

TELEMARKETING AGENT

PCCW TELESERVICES

Sep 2011 - May 2014 (2 years 9 months)

My responsibility was reading from scripts that describe products or services. Also, I had to persuade potential customers to purchase the service.

About

Detail

Timeline

Résumé