Tatiana Montanez Holguin
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Tatiana Montanez Holguin

Tatiana Montanez Holguin  new_releases

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Hospitality Executive Assistant Manager
Melbourne Victoria, Australia
Contact Tatiana regarding: 
Flexible work
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Résumé

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  • I
    Casual F&B Attendant
    ICES
    Oct 2019 - Mar 2020 (6 months)
    ￫ Ensure excellent and professional customer service at all times. ￫ Provide general assistance to more senior food and beverage attendants and other staff members. ￫ Communicate and liaise with team members, and other event staff. ￫ Responsibly serve drinks to patrons, follow hygienic beverage handling procedures. ￫ Adhere to Responsible Service of Alcohol legislation. Tatiana Montanez Holguin Hospitality Management
  • I
    Executive Housekeeper
    ICES
    May 2016 - Nov 2019 (3 years 7 months)
    ￫ Promoted as Executive Housekeeper after a short period working in housekeeping. ￫ Revamped the housekeeping inventory system, making the process 60% more efficient than before. ￫ Systematized supplies inventory system including bringing on board an inexpensive but quality conscious supplier that brought down supplies misuse and loss by 40%. ￫ Supervision of 6 - 8 staff members in the Housekeeping Department. ￫ Help with the recruitment process, provide ongoing training and training for new staff. ￫ Setting roster based on calculated housekeeping hours which increased the overall service. ￫ Coordinating housekeeping needs with other hotel department managers.
  • I
    Cleaner Office Attendant
    ICES
    May 2015 - Current (10 years 3 months)
    ￫ Overall cleaning of working surfaces and other furnishings, as directed. ￫ Cleaning, mopping, dusting, washing, sweeping, polishing and vacuum cleaning of chosen areas to the required standard. ￫ Complied with all safety policies and procedures relating to performance of tasks, use of products or supplies and incident reporting. ￫ Identified potential safety or maintenance issues and communicated to the supervisor. ￫ Safely operate all cleaning machinery according to protocol.
  • Terra
    Executive Assistant Manager
    Terra
    Oct 2011 - Apr 2015 (3 years 7 months)
    ￫ Work in conjunction with the General Manager to actively manage key property issues. ￫ Designed and implemented policies and procedures for the successful operation of the departments (serving approx. 340 guests weekly) that increased work efficiency by 25%. ￫ Oversaw hotel staff performance and assisted with the preparation of staff assessments. ￫ Minimized labor costs by training employees to comply with specific time schedules by 15%. ￫ Reduced the time required to respond to customer requests and improve customer satisfaction by providing front line counter staff with the skills, knowledge authority needed to resolve customer enquiries and complaints.
  • R
    Venue Manager
    Restaurante Bar 6:15 Bar
    Oct 2009 - Sep 2011 (2 years)
    ￫ Responsible for the management and supervision of up to 15 staff and contractors on a daily basis. ￫ Managing front of house operations, customer service and financial transactions for the venue. ￫ All staff management, including effective roster management, overseeing OH&S, training and performance management and reviews. ￫ Implemented the Daily Operations Manual and the Management Manual for the venue, forming the backbone of staff and Management Inductions and Training. ￫ Overseeing special events and liaising with the Marketing Manager, Promoters, Musicians, Technicians and Entertainment staff to ensure smooth delivery of all events. ￫ Managed all financial transactions including cash handling, cash flow, reconciling takings and