Manager of Enhanced Due Diligence (EDD)
Robinhood Markets Inc.
Oct 2019 - Aug 2023 (3 years 11 months)
As the Manager of Enhanced Due Diligence (EDD), I led a team of six in the FinCrimes unit, focusing on enhancing EDD programs and case investigations. I developed and delivered monthly compliance training, which significantly strengthened the team's understanding of EDD and Customer Due Diligence (CDD) processes. By coaching the team on EDD reviews, I successfully reduced escalations and investigation review time, while also analyzing team performance metrics to identify areas for improvement. I streamlined the EDD process, enhancing team accuracy and reducing error rates, all while implementing EDD procedures in compliance with BSA, SEC, and FINRA regulations. My role involved conducting in-depth analyses of high-risk customer profiles and