Tatiana Malen Granero

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Renewal Support Representative

Oracle Caribbean Inc.

Jun 2024 - Current (2 years 3 months)

• Led contract renewal strategies, ensuring continuity and revenue growth in key markets. • Directed strategic negotiations with top-tier clients, securing multi-year renewals and deepening partnerships. • Designed and executed innovative retention tactics with partners and distribution channels. • Conducted data analysis to identify trends, improve renewal rates, and uncover upsell opportunities. • Delivered performance insights to senior leadership, contributing to strategic decision-making. Key Achievements: • Managed Annual Total Revenue (ATR): USD $4.50M. • Forecast accuracy within ±5%. • Streamlined processes, reducing renewal cycle time and improving customer satisfaction.

Customer Success – Software Implementation

Rently

Dec 2023 - Jun 2024 (7 months)

• Software implementation for clients worldwide (LATAM, EU, USA, MX and AUS.) • Supporting the client throughout the entire software implementation, adjustments, and development process until the complete delivery to the client, including assistance with software reforms once it is finished and running. • Teamwork to implement debates and solve problems in system development, improve implementation and functionality for the client.

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Renewal Support Advisor

comercial

Aug 2022 - Feb 2023 (7 months)

• Managed renewal operations for high-value international accounts, ensuring seamless execution and customer retention. • Developed customized renewal strategies aligned with client needs and business goals. • Collaborated with Finance and Customer Success teams to deliver accurate forecasts and revenue projections.

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Facilities Coordinator

Oracle SRL

Sep 2019 - Aug 2022 (3 years)

• Managed vendor and stakeholder relationships, ensuring timely delivery of services and contracts. • Implemented process improvements in facilities management, optimizing efficiency and cost savings. • Coordinated cross-functional teams for regional projects, developing strong organizational and planning skills. • Supported contract negotiations with external providers, gaining exposure to commercial agreements. • Developed reporting tools to track service levels and vendor performance, aligning with KPIs. Transferable Skills: • Strengthened negotiation and stakeholder management skills. • Gained experience in contract oversight and vendor performance analysis. • Built foundation in cross-departmental collaboration, applicable to s

Tatiana Malen Granero

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