T
Tashieka Phillips
About
Detail
Administration Assistant
Manchester, Jamaica
Résumé
Jobs
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- PCommunity servicePadmanu Medical CenterDec 2023• Used good judgment to help solve problems. • Assisted team members and managers with tasks to maintain productivity and meet project milestones. • Kept work area organized and clutter-free. • Supported operations with consistent maintenance and updates of corporate files and records. • Volunteered for and tackled new assignments and tasks to ease staff member burden. • Followed established guidelines and procedures for maximum regulatory compliance. • Helped team complete assignments to meet goals. • Used good organizational skills to manage workload.
- MAdministrativeMay Day High SchoolJul 2023 - Aug 2023 (2 months)• Supported operations with consistent maintenance and updates of corporate files and records. • Completed assigned tasks prior to shift end. • Monitored processes and recommended methods for improvement. • Assisted team members and managers with tasks to maintain productivity and meet project milestones. • Completed required paperwork within anticipated timeframes. • Maintained good working relationship with co-workers and management. • Finished tasks and job duties, adhering to deadlines to avoid delays. • Worked well with different people to address challenges and solve problems collaboratively. • Completed assigned tasks with little or no supervision.
Customer Service RepresentativeSutherland Global• Relayed new and relevant information to customers and followed up on promises. • De-escalated customer complaints using specialized communication techniques. • Built strong knowledge of product line to assist customers in selecting products. • Communicated with clients over phone, email and chat platforms. • Returned customer calls and responded to inquiries and complaints. • Handled escalated callers to reach positive outcomes. • Addressed customer concerns and complaints and resolved issues promptly. • Answered inbound calls to greet and assist customers with various needs and questions. • Resolved customer inquiries, complaints, and issues providing insightful solutions. • Researched assistance requested and offered accurate
Education
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- FFINANCIAL SERVICES STUDIES UNIT 1Jul 2023
- NNational Vocational Qualification of Jamaica (NVQ-J) in Business Administration (Secretarial Skills) Level 2Jun 2023 - Jul 2023 (2 months)
- CCertificate of Participation in youth Entrepreneurship Training Programme-CJSDIJun 2023 - Jul 2023 (2 months)
- MStage 3 Certificate in Mathematics/ MeritMath's City and GuildsJul 2022
- PPrinciples of AccountJul 2022
- HHuman and Social BiologyJul 2022
- MMathematics-Grade
- CCertificate of Business studies- CXC
- MMANAGEMENT OF BUSINESS UNIT 2
- CCertificate, Grade Six Achievement Test (GSAT)
- PPrinciples Of Business
- IInformation Technology