Tasheka Young

Remote Customer Experience & Sales Specialist with 6+ years of progressive experience in virtual call centers, inbound/outbound sales, appointment setting, and multi-channel customer support. Demonstrated ability to drive first-contact resolution, increase conversion rates by up to 35%, and handle 100+ customer interactions daily. Skilled in tools like Zendesk, Salesforce, Freshdesk, and HubSpot CRM. Adept at resolving escalations, upselling services, and exceeding KPI targets in fast-paced environments.