Tara Hillman
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Florida, United States
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Support SpecialistMRI SoftwareFeb 2019 - Current (7 years 7 months)Respond to and follow up on incoming chat, email, and phone inquiries. Escalate cases in Salesforce to the engineering team as needed. Provide Account Representatives with information regarding client setups. Recommend basic HUD rules and guidelines for reference. Train and support new agents in assisting clients effectively.