T
Tanya
About
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Ontario, Canada
Résumé
Jobs
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- HWarehouse Operations, Billing & Payment Support RepresentativeHome Depot CanadaApr 2025 - Current (1 year 6 months)• Provide fast, friendly service by actively seeking out customers, assessing their needs, and offering assistance in a warehouse retail environment. • Manage order fulfillment, inventory control, and ensure timely, accurate delivery or pick-up of merchandise. • Support billing and payment processes, resolving customer inquiries related to invoices, payments, and account discrepancies. • Utilize Home Depot systems to check inventory, process returns and maintain accurate records. • Collaborate with cross-functional teams to streamline operations and improve customer satisfaction. • Demonstrated ability to contribute to business profitability by identifying and acting on sales opportunities during every customer interaction
Technical Support SpecialistRogers CommunicationsApr 2024 - Nov 2024 (8 months)• Resolved customer inquiries via inbound and outbound calls, ensuring prompt and professional service. • Troubleshot technical issues and guided customers through online platforms for effective resolution. • Processed orders, refunds, and cancellations with high accuracy, maintaining smooth customer experiences. • Maintained excellent customer satisfaction ratings through effective communication and issue resolution. • Escalated complex issues as necessary to ensure timely resolution. • Skilled in resolving billing, account, and technical issues, including password resets and service setup • Proficient in documenting customer issues, updating account information, and following outlined processes for timely resolution- FCashierFresh CoFeb 2024 - Apr 2024 (3 months)• Delivered exceptional customer service, ensuring a positive and efficient shopping experience. • Managed inventory checks, restocked shelves, and organized merchandise to maintain store order. • Processed customer transactions accurately and resolved complaints professionally.
- Accounting AssociateShiv Shakti EnterprisesMay 2020 - Apr 2022 (2 years)• Reconciled 800+ financial records monthly, ensuring transaction accuracy. • Managed tax compliance tasks, including GST and period-end reconciliations. • Handled employee provident fund issues and performed daily bookkeeping.
- NAccounting AssociateNKGSB BANKMay 2016 - Apr 2018 (2 years)• Ensured compliance with regulatory requirements and maintained accurate client documentation. • Investigated and resolved discrepancies in client accounts. • Provided administrative support and assisted with accounting tasks.
Education
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- IMaster's in CommerceIBMR College, Pune University
- Bachelor's in CommercePune University
- JHigher Secondary Certificate (HSC)Jai Hind Junior College, Maharashtra Board