T

Tantra D Uddin

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Tyler, Texas, United States

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Résumé

Jobs verified_user 0% verified
  • Texas Health and Human Services
    Community Care Worker III / Texas Works Advisor II / Medical Eligibility Specialist II
    Texas Health and Human Services
    Jan 2022 - Jan 2024 (2 years 1 month)
    Provided comprehensive technical support for state portal systems (TIERS, CAPPS, HEART, EWMS) to 150+ regional staff, troubleshooting access and connectivity issues. Utilized remote access tools and VPN to assist off-site users, ensuring continuous operation of critical public service applications.
  • FORT BEND ISD
    Application Support Specialist
    FORT BEND ISD
    May 2019 - Nov 2021 (2 years 7 months)
    Served as primary technical support for district-wide applications and network access issues, managing incidents via formal ticketing system. Supported Office 365 environment, troubleshooting user access, SharePoint, and OneDrive synchronization issues for administrators and teachers. Created detailed documentation and "how-to" guides for common technical problems and software usage.
  • Texas Commission on Environmental Quality
    System Analyst
    Texas Commission on Environmental Quality
    Feb 2001 - Mar 2006 (5 years 2 months)
    Maintained and updated agency Intranet using SharePoint, ensuring information accessibility and accuracy. Provided direct technical support for computer systems, troubleshooting hardware/software issues and delivering on-site training. Implemented security controls over data processing software and maintained system documentation.
  • Texas Department of Health and Human Services
    Regional System Specialist
    Texas Department of Health and Human Services
    Feb 2000 - Feb 2001 (1 year 1 month)
    Provided hands-on technical support for computers, software, printers, fax machines, and networked equipment across multiple regional offices. Installed operating systems, configured software, performed hardware repairs, and maintained IT asset inventory. Assisted with network troubleshooting including LAN connectivity and printer queue management.
  • L
    Local System Specialist
    Jan 1999 - Feb 2000 (1 year 2 months)
    Performed daily system backups and monitored LAN operations to ensure network stability. Installed and configured software applications, prepared technical work orders, and coordinated with vendors.
Education verified_user 0% verified
  • C
    Technical School Diploma - Computer Specialist
    Career Edge Learning Center
    Jan 1998
    Relevant Skills: Office 365 Administration, Windows 10/11, Remote Access/VPN, Hardware Troubleshooting, Network Fundamentals
  • Houston Community College
    G.E.D.
    Houston Community College
    Jan 1990