Tania R.

Tania R.

About

Detail

B.A. Tourism Business Administration
Mexico City, Mexico
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Full-time jobs

Timeline

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Job

Résumé

Jobs verified_user 0% verified
  • K2 Partnering Solutions
    Customer Success and Operations Leader
    K2 Partnering Solutions
    Jan 2022 - Current (4 years 6 months)
    Ensuring high-quality service to 30 clients and managing about 400 to 500 consultants Coordinate CRM for accurate data entry and system integrity Partnering with cross-functional teams (Sales, Recruitment, Finance) to align with client objectives and improve service delivery Reporting customer success KPIs to senior management Identifying process problems and improving service quality and efficiency
  • Call Center Services International
    Recruitment Coordinator
    Call Center Services International
    Aug 2021 - Jan 2022 (6 months)
    Improved the recruitment process by 30%, leading to a 20% increase in agent retention Worked with hiring clients and managers to identify staffing needs and align recruitment with business goals Updated and maintained the candidate database to ensure accurate records Enhanced onboarding and orientation processes to ensure smooth integration of new hires
  • Call Center Services International
    Human Resources Generalist
    Call Center Services International
    Jan 2021 - Aug 2021 (8 months)
    Managed employee relations, resolving conflicts and fostering a positive work environment Administered recruitment, onboarding, and training processes Ensured compliance with labor laws and company policies; maintained accurate employee records Managed payroll, benefits, and attendance for 50 to 100 employees
Education verified_user 0% verified
  • U
    ADMINISTRACIÓN DE EMPRESAS TURÍSTICAS
    UNIVERSIDAD DEL VALLE DE MÉXICO, CAMPUS HISPANO