Tania Chakrabarti

Senior Consultant

Deloitte

Sep 2020 - Current (5 years 11 months)

• Led internal teams (operations, sales, compliance, HR) with a 90% or higher on-time delivery rate for new products, reporting to the Engagement Partner. • Achieved a vendor selection accuracy rate of 95% or higher by identifying vendors that meet project requirements. • Completed RFQ preparation and review within 10% of the agreed timeline, ensuring timely and efficient vendor evaluation and selection. • Delivered the MVP roadmap and high-level functional requirements for the debit card system with at least 90% alignment to project goals and customer needs. • Ensured that 100% of customer journeys and related product requirements were detailed accurately and incorporated feedback from at least 80% of target users. • Developed use ca

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Project Manager

Servion Global Solution

Mar 2019 - Sep 2020 (1 year 7 months)

• Implemented "TARA" Chatbot for tax queries in English and Arabic, achieving 90%+ FCR and 95%+ accuracy in English and 80% in Arabic. • Consulted on using Nina, the Nuance Intelligent Virtual Assistant, achieving 85% user engagement and handling 70% of interactions without human intervention. • Managed all project communications and performance reporting, providing regular updates to management with 100% adherence to scheduled intervals. • Achieved a stakeholder engagement satisfaction rating of 90%+ from content writers, business analysts, and product managers. • Leveraged omnichannel, AI, business intelligence reporting, and RPA to establish a framework for customer interaction on all tax-related queries. • Engaged with content wri

Senior Business Analyst

VeriPark

Feb 2018 - Mar 2019 (1 year 2 months)

• Formed a cross-functional team of developers, testers, quality assurance, and sales & product research staff, reporting to the Senior Product Manager. • Achieved a 95% or higher success rate in deploying new features for CRM, omnichannel delivery, digital banking, mobility, branch automation, and loan services. • Delivered new features or enhancements within 10% of the agreed timeline to ensure timely product updates and market competitiveness. • Gained an 85% or higher satisfaction rating from clients on the effectiveness and relevance of process analysis and recommendations. • Ensured at least 80% of clients report successful implementation and adoption of advised digital transformation strategies within 6 months. • Closed at leas

Senior Business Analyst

SQS

May 2015 - Feb 2018 (2 years 10 months)

• Managed a team of 20 software test engineers in the manual and automation testing stages of product development, reporting to the Senior Project Manager. • Reviewed BRD and FSD documents to understand user requirements and application capabilities, achieving a 95% or higher accuracy rate. • Assisted in developing test plans, reviewing test ware, supporting business users in UAT, and ensuring 100% of test plans approved within the designated time frame. • Managed SIT/UAT and production environments for assigned applications, ensuring 99.9% uptime to minimize disruptions. • Optimized the savings account opening process, reducing TAT from 26 days to 9 days for HSBC Dubai, showing at least a 20% improvement in process efficiency. • Cons

Branch Operations Manager

Kotak Mahindra Bank

Oct 2013 - May 2015 (1 year 8 months)

• Managed operational processing staff, closing an average of 10 loans per month with over 95% document processing accuracy, reporting to the Branch Manager. • Achieved sales targets of 260K AED per month and maintained a CSI score of over 95% and achieved 5-star ratings in quarterly and national audits. • Delivered excellent customer service, improving branch service scores by over 80%. • Tracked customer-routed transactions in CRM, reducing customer escalations and complaints by 40%. • Improved branch customer service scores by 80%, securing 2nd position as the best-serviced branch in the zone. • Reduced claim settlement turnaround time from 10 days to 3 days and decreased customer complaints by 40%. • Increased branch book value b

Deputy Branch Manager

ICICI Bank

Mar 2007 - Oct 2013 (6 years 8 months)

• Developed targeted banking products, increasing new customer acquisition with a book value of 18.5M AED, reporting to the Branch Manager • Achieved a sales target of 220,000 AED per month and an operational target of a CSI score over 95% monthly. • Surpassed branch's lending collection targets by 135% within 10 months. • Ensured a smooth transition in new branch setup, leading to a 20% increase in business development opportunities. • Implemented business development strategies and customer acquisition efforts, contributing to a 15% increase in customer base and satisfaction. • Developed revenue growth strategies and trend analyses, improving revenue forecasting accuracy by 10-15%. • Led revenue growth by studying balances and sale

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Finance Assistant

A. Saha & Associates

Aug 2003 - Mar 2007 (3 years 8 months)

• Monitored legal compliance with tax laws and observed clients' quarterly tax payments, reporting to the tax manager. • Updated existing accounting system for clients, providing a 20-25% boost in processing times and improved performance metrics. • Enabled greater operational flexibility, allowing clients to scale operations and support a 15% increase in transaction volume. • Ensured sustained compliance rate of 99% through continuous monitoring of tax and income tax laws, reducing the risk of legal penalties or audit issues for clients.

Tania Chakrabarti

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