Tanaka Dube
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Senior Solution Architect | Senior Business Analyst | CRM & Enterprise Integration Expert | Digital Transformation
Gauteng, South Africa
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Jobs
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- CSenior Consultant Team LeadCRMCOMFeb 2025 - Current (7 months)Promotion • Lead the development and delivery of tailored client solutions, ensuring alignment with business requirements and clearly defined acceptance criteria. • Design and implement comprehensive business and technical solutions, including process mapping, system configuration, and rigorous testing, driving efficiency improvements and enhancing client satisfaction. • Lead solution design & enterprise integration for multinational clients, optimizing CRM workflows and improving efficiency. • Oversee and mentor consultants, ensuring best practices in architecture & implementation. • Manage API-driven integrations & SQL-based data migrations, ensuring seamless enterprise data flow. • Engage C-level executives to define CRM adoption & dig
- CBusiness Application Consultant - Customer SuccessCRMCOMSep 2022 - Dec 2023 (1 year 4 months)• Developed and delivered tailored solutions for clients, ensuring requirements were met and acceptance criteria were defined. • Designed and implemented business and technical solutions, including mapping, configuration, and testing, resulting in improved efficiency and client satisfaction. • Identified and addressed problem areas within CRM.COM solutions, leading to enhanced performance and functionality. • Led CRM adoption through user training & technical documentation. • Supported pre-sales consulting, showcasing CRM capabilities to enterprise clients.
- IBusiness Analyst Team LeadInQubaMay 2022 - Sep 2022 (5 months)Promotion • Led a team of business analysts to design and implement optimal customer experience management solutions across various industries. • Conducted process assessments, increasing customer engagement by 15%. • Ensured deadlines were met and documents reviewed for accuracy, driving customer engagement improvements. • Analyzed customer performance data to identify insights and drive behavior changes. • Facilitated engagements with stakeholders to assess compliance with data protection regulations.
- IBusiness AnalystInQubaJun 2019 - Apr 2022 (2 years 11 months)• Designed customer experience engagement solutions, improving customer retention by 30%. • Led customer journey mapping and developed test cases for user acceptance testing. • Facilitated workshops, planned and led sessions, and provided user training. • Designed mockups and wireframes for reporting implementation, documenting and gathering customer business requirements. - Employee of the Month (4x) at inQuba (October 2020, May 2021, August 2021, March 2022)
- EBusiness AnalystEngnet SolutionsNov 2018 - Apr 2019 (6 months)• Led stakeholder engagement in Contribution Collections Business Requirements, ensuring clear communication between business and solution designers. • Developed UAT Testing Strategy and managed changes through a change control process using Requirements Traceability Matrix. • Worked in Agile environment to efficiently execute mission deliverables nationwide, promoting team spirit and professionalism.
- PBusiness AnalystPricewyzeJan 2017 - Sep 2018 (1 year 9 months)- Led CRM system enhancements & integrations, improving response time by 40%. - Conducted A/B testing & system audits, optimizing product functionality. - Collaborated with QA teams & developers to streamline performance.
- RComputer Science Teaching AssistantRhodes UniversityFeb 2014 - Nov 2016 (2 years 10 months)- Taught Computer Applications & Information Systems, mentoring 150+ students. - Developed curriculum & online teaching materials. - Introduced programming concepts: HTML, CSS, SQL, Scratch. - Participated in Examination Certification and Promotion of students.
- DRisk Advisory InternDelloite ZimbabweJun 2013 - Jul 2013 (2 months)
- RInformation Systems 2 TutorRhodes UniversityJan 2013 - Nov 2013 (11 months)
Education
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- RBachelor of Business Science Hons, Information SystemsRhodes UniversityJan 2010 - Jan 2013 (3 years 1 month)