Tamara Sockdjou Five years of customer and training experience

Jobs 0% verified

Listing Coordinator

Remax

Jul 2023 - Sep 2023 (3 months)
Application Support Analyst

Ever.Ag

Feb 2023 - May 2023 (4 months)

• Delivered Level 1 and Level 2 support to over 100 clients, ensuring swift resolution of technical issues. • Collaborated with internal teams to troubleshoot incidents and enhance customer experience. • Utilized ServiceNow and Active Directory for account management and issue escalation.
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Field Administrator

Shopper's Confidential

Jun 2021 - Nov 2021 (6 months)

• Provided exceptional support to a network of 4,000+ consultants via phone, email, and video platforms. • Conducted surveys and analyzed Net Promoter Score (NPS) metrics, leading to a 20% improvement in customer satisfaction. • Partnered with quality assurance teams to enhance support protocols and streamline communication processes.
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Business Development Representative

Interforce Marketing

Mar 2021 - Feb 2022 (1 year)

• Managed client relationships by identifying customer needs and delivering tailored solutions. • Increased client retention by 20% through proactive communication and issue resolution. • Created detailed Salesforce reports to monitor customer journeys and improve service delivery.
Administrative Coordinator

University Of Windsor

Jul 2012 - May 2015 (2 years 11 months)

• Coordinated customer outreach for a research project involving 525+ participants, ensuring timely communication and data collection. • Conducted data analysis to support project goals and improve participant engagement.

Education 0% verified

Tamara Sockdjou

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