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Tamara Andrea Martínez Gómez
About
Detail
Customer Service | Customer Success | Operations Coordinator
Heredia, Heredia Province, Costa Rica
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Full-time jobs
Résumé
Jobs
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- TSales & Logistics ExecutiveThifabundaNov 2022 - Feb 2026 (3 years 4 months)• Managed sales processes and customer service activities. • Coordinated deliveries and invoicing while ensuring compliance with service standards and timelines. • Resolved customer issues and followed up on requests to ensure a positive customer experience. • Collaborated with operational teams to improve efficiency and achieve business objectives. • Supported process improvement initiatives and operational performance tracking.
- CCredit Advisor & Financial Education OfficerCRECER IFDAug 2021 - Oct 2022 (1 year 3 months)• Managed and monitored a portfolio of more than 150 microcredit processes. • Provided personalized customer service and financial guidance. • Prepared portfolio monitoring and follow-up reports. • Identified customer needs and supported clients throughout financial processes. • Ensured compliance with internal procedures and service standards.
- CConsultantCasa de la MujerAug 2021 - Oct 2021 (3 months)• Coordinated project activities and monitored implementation schedules. • Prepared reports and supported data collection and systematization. • Collaborated with technical and operational teams to achieve project objectives. • Leveraged event management expertise to organize and facilitate educational workshops on violence prevention regulations, overseeing logistical coordination, participant engagement, and the development of specialized training materials to ensure successful knowledge transfer.
ConsultantSocialTechJan 2020 - Apr 2021 (1 year 4 months)• Coordinated operational and administrative activities. • Prepared technical documentation and progress reports. • Communicated and collaborated with institutional stakeholders. • Supported project execution and process monitoring.- Digital Inclusion Program ConsultantAGETICAug 2019 - Dec 2019 (5 months)• Delivered training sessions and provided user support during technology adoption initiatives. • Coordinated implementation activities across 25 educational institutions. • Monitored project progress and compliance with established objectives. • Assisted users with inquiries and troubleshooting. • Prepared reports and maintained project documentation. • Collaborated with stakeholders to ensure successful program implementation.
- SProject AssistantSUCEL Comunicadores AsociadosApr 2017 - Oct 2018 (1 year 7 months)• Provided administrative support and operational follow-up. • Prepared reports and managed information systematization activities. • Coordinated logistics and supported field operations. • Assisted in project planning and execution.
- BAdministrative AssistantBolivian Taekwondo FederationJan 2016 - Dec 2016 (1 year)• Supported administrative processes and institutional documentation. • Coordinated logistics and operational activities. • Maintained communication with regional associations and stakeholders. • Assisted with event and administrative coordination.
Education
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- Postgraduate Diploma in Educational Organization and ManagementUniversidad Autónoma Gabriel Rene MorenoJan 2020
- Bachelor's Degree in Political ScienceUniversidad Autónoma Gabriel Rene MorenoJan 2012 - Jan 2016 (4 years 1 month)Results-driven professional with over 3 years of experience in customer service, consultative sales, client relationship management, and operational coordination. Proven ability to manage customer portfolios, resolve customer issues, coordinate processes, and achieve performance targets. Strong communication, problem-solving, and organizational skills, with experience supporting clients, collaborating with cross-functional teams, and improving operational efficiency. English proficiency: B2+.