Tamaira Kaster

Head Coach

First Tee

Jan 2023 - Current (3 years 4 months)

Impacts the lives of young people by providing educational programs that build character, instill life-enhancing values and promote healthy choices through the game of golf. Lead the design and delivery of golf and life skills programming, while serving as a positive role model and mentor for participants. Collects feedback and evaluates data to improve programming and measure • • impact. Improved participant retention by 25% by designing 2 new character development workshops. Trains, mentors and supervises a team of 5 assistant coaches and volunteers to ensure consistent high quality delivery of curriculum. Increased golf program participation by 27% in Metro Atlanta by implementing 3 new outreach events. Secured a partnership with 1 loc

Service Unit Annual Fund Manager

Girl Scouts of the USA

Jan 2022 - Jan 2024 (2 years 1 month)

Worked with families and volunteers to encourage donations to Annual Fund, which provides financial assistance to those girls who cannot afford to participate in Girl Scouts.

Client Experience Manager

Varsity Tutors

Jan 2022 - Current (4 years 4 months)

Handles customer complaints effectively, providing swift resolutions resulting in increased customer satisfaction. Monitors, manages, and reports on complaint case workloads, ensuring timely resolution. Reviews current processes and implementes improvements to prevent future issues. Acts as a mediator, developing a full assessment of the problems. Generates detailed reports from customer feedback surveys by analyzing • • data and providing actionable insights for process improvement. Establishes positive rapport with team members and led communication efforts to resolve client concerns, even in high pressured situations. Achieved a client retention rate of 100%, exceeding the standard 80% goal by implementing targeted engagement strategie

Troop Leader

Girl Scouts of the USA

Jan 2022 - Current (4 years 4 months)

Provides and organizes a girl-led and safe environment where girls can develop their leadership skills, connect with others, and take action to make the world a better place.

Senior Customer Service Representative

Francesca's

Jan 2016 - Jan 2021 (5 years 1 month)

Provided exceptional customer service and managed high volume store effectively. Developed strong relationships with customers and suppliers, ensuring their satisfaction. Assisted in the implementation of new customer service strategies and processes. Increased customer feedback by 15% by collaborating with the product •

Lead Chef

Walt Disney World

Jan 2010 - Jan 2012 (2 years 1 month)

Assisted the head chef in menu planning, recipe development, and staff training. Prepared and cooked high-quality dishes, ensuring consistency and presentation standards. Received multiple accolades for outstanding leadership and teamwork skills. • • • Efficiently managed a section of the kitchen, overseeing the preparation of multiple dishes simultaneously, while providing guidance and support in a fast-paced kitchen environment. Ensured compliance with food safety regulations and maintained a clean and organized work area at all times.

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