Customer Relationship Management Analyst
Persado
Mar 2022 - Oct 2022 (8 months)
Supported CI/CD deployments using Salesforce DX and Bitbucket, maintaining version control across iterative releases.
Configured automation through Flows, Validation Rules, and Workflow Rules to streamline campaign and case processes.
Migrated and cleaned data using Data Loader, SOQL, and Apex scripts, ensuring accuracy across Sales and Marketing.
Built custom dashboards and advanced reports that tracked KPIs and business trends. Partnered with business stakeholders to document requirements and manage UAT sessions.
Conducted REST API integration testing and resolved connectivity issues with marketing platforms. Contributed to Agile sprint planning and backlog refinement to prioritize CRM improveme