Tahjenai Jackson

Tahjenai Jackson

About

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New York, United States

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • P
    Consumer Agent
    Public partnerships llc
    Feb 2025 - Jul 2025 (6 months)
    Assist consumers and personal assistants with NY CDPAP registration and navigating the program's website. Provide call center support and troubleshoot technical and service-related issues.
  • Crossroads
    Customer Service Representative
    Crossroads
    Jan 2024 - Feb 2025 (1 year 2 months)
    Provided in-person and virtual customer service, processed payments, and supported clients through technical issues. Built strong rapport with a growing customer base.
  • Crossroads
    Social Media Marketing Specialist
    Crossroads
    Jan 2024 - Feb 2025 (1 year 2 months)
    Managed and executed social media campaigns to grow online engagement, creating and scheduling branded content while analyzing performance metrics to drive strategy. Additionally, utilized Microsoft 365 tools to enhance productivity and collaboration within the team. Verified data related to finances and customer interactions to ensure accuracy and informed decision-making. Employed various CRM tools to improve customer relationships and streamline workplace operations, further supporting the overall effectiveness of our social media initiatives.
  • Framebridge
    Customer Service Representative
    Framebridge
    Jan 2023 - Jan 2024 (1 year 1 month)
    Handled inbound and outbound customer calls, processed orders and payments, and maintained positive client relationships across channels. Additionally, adapted to a remote work environment after initially starting in an on-site role, demonstrating flexibility and the ability to maintain high levels of customer service regardless of the setting.
  • Kohl's
    Sales Manager
    Kohl's
    Jan 2022 - Jan 2023 (1 year 1 month)
    Employed data entry skills to meticulously document weekly and monthly sales, ensuring accurate tracking of performance metrics that informed current and future sales strategies.
  • Y
    Event Marketing Specialist
    You Matter Picnics
    Jan 2019 - Jan 2020 (1 year 1 month)
    Planned and promoted wellness events for Black women in the community, focusing on creating impactful experiences that fostered engagement and support. Created digital content, coordinated logistics, and built partnerships with local businesses to enhance event visibility and participation. Additionally, utilized Microsoft 365 for effective communication and collaboration with team members, ensuring seamless planning and execution of events. The remote work aspect of the position allowed for flexibility in managing tasks from home while commuting to events as needed, demonstrating adaptability and strong organizational skills. Typing skills were essential for maintaining clear and timely communication through emails, further supporting the
  • HiOperator
    Consumer Support Agent
    HiOperator
    Jan 2019 - Jan 2020 (1 year 1 month)
    Resolved customer inquiries and high-stress complaints, processed data entries, and supported internal team analytics with campaign performance insights. Additionally, managed and executed social media campaigns to grow online engagement, creating and scheduling branded content while analyzing performance metrics to drive strategy. Utilized Microsoft 365 tools to enhance productivity and streamline communication within the team, ensuring efficient handling of customer support tasks and data management.
  • Papyrus
    Customer Service Representative
    Papyrus
    Jan 2018 - Jan 2020 (2 years 1 month)
    Maintained customer relationships through high-level service, processed transactions, and supported the brand's visual and marketing efforts.
Education verified_user 0% verified
  • E
    High School Diploma
    Elyria High School
    Jun 2009 - Jun 2014 (5 years 1 month)