Junior Salesforce Developer
Chewy
Nov 2019 - Feb 2022 (2 years 4 months)
• Configured and customized Service Cloud to streamline customer service operations and enhance agent productivity.
• Implemented process automation using Salesforce Flows and Process Builder to manage case assignments and
escalations.
• Designed and created custom reports and dashboards to provide insights into sales performance and customer service
metrics.
• Assisted with the migration from Salesforce Classic to Lightning Experience, ensuring a smooth transition for users.
• Managed user roles, profiles, permission sets, and organization-wide defaults to enforce robust data security and
access control.
• Developed custom objects, fields, and page layouts to support evolving business requirements fo