Tadeo Jose Customer Service

Sales

Onestar Solutions

Jan 2026 - Feb 2026 (2 months)

As a Sales professional, I focused on outbound sales strategies to drive revenue growth and enhance customer engagement. My role involved leveraging strong customer service skills to build rapport with clients, ensuring their needs were met effectively. I utilized my negotiation abilities to close deals and maximize sales opportunities, while also managing call center operations to streamline communication and support. Additionally, I gained experience with billing analysis through the use of an application called Housecall Pro, which simplified invoicing and payment processes, allowing me to better understand financial transactions and improve overall sales efficiency.

Tech Support

AT&T

Sep 2023 - Oct 2025 (2 years 2 months)

As a Tech Support professional, I resolved customer inquiries efficiently by utilizing troubleshooting protocols, which enhanced the overall customer service experience. I provided technical support for various communication services, ensuring seamless operation for end-users. My role included delivering remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism. In addition to my technical responsibilities, I successfully converted customers to our services, including internet, home phone, TV, and cellphone service, consistently surpassing the sales targets set by the company on a weekly basis. Furthermore, my experience in the billing department allow

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Customer Service Representative

TATA

Dec 2021 - Aug 2023 (1 year 9 months)

Delivered exceptional customer support by resolving inquiries and complaints promptly, enhancing overall customer satisfaction. Collaborated with cross-functional teams to identify service gaps, leading to improved processes and increased operational efficiency. Worked for the company JCPenny. Handled calls resolving customer issues with online orders.

Customer Service

Alorica

Aug 2018 - Oct 2021 (3 years 3 months)

Started doing outbound calls. We would call to convert customers accounts to business accounts. Worked in the retail department. Helping customers with orders. Any issue related to online orders. Worked in the credit card department. Resolving issues related with the Amazon credit. Worked as a PTL(Production Team Leader). Helped out with all new employees. Assisted the main trainer with making sure the new agents were ready to take calls.

Tadeo Jose

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