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symphorose nkusu mampuya

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Ohio, United States

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Jobs verified_user 0% verified
  • Group O
    Customer Care Specialist
    Group O
    Jan 2023 - Current (3 years 5 months)
    Resolved 30+ daily customer tickets involving system access, application errors, and technical configurations. Assisted with onboarding and offboarding of users including account creation and access deprovisioning. Maintained accurate data across CRM and support platforms to ensure integrity and compliance. Recognized for professionalism, rapid response time, and issue resolution in a high-volume environment. Managed incident tickets and maintained data integrity across multiple tools.
  • B
    Medical Secretary & Administrative Assistant
    Bon Secours Mercy Hospital
    May 2020 - Jan 2023 (2 years 9 months)
    Handled scheduling, insurance data entry, patient intake, and system updates with 95%+ accuracy. Processed claims, billing codes, and medical records, reducing denial rates by 20%. Ensured compliance with HIPAA while coordinating device access and appointment systems. Supported data-driven reporting for quality assurance and administrative decisions. Created documentation and supported process improvements for service efficiency.
Education verified_user 0% verified
  • Monroe Community College
    Associate of Science
    Monroe Community College
  • I
    Targeting CompTIAA+, Network+
    ITIL Foundation
  • S
    SOC & Security Practice
  • K
    Information Technology
    Kable Academy