Symone Johnerson Estonilo

Symone Johnerson Estonilo

About

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Data Analyst at Lone Wolf Technologies
Taguig, Metro Manila, Philippines
Contact Symone regarding: 
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Full-time jobs
Starting at USD10/hour
Flexible work
Starting at USD10/hour

Timeline

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Résumé

Jobs verified_user 0% verified
  • Lone Wolf Technologies
    Data Analyst
    Lone Wolf Technologies
    May 2024 - Current (2 years 6 months)
    - Mine and analyze data from company databases to drive optimization and
    improvement of product development, marketing techniques and business strategies.

    - Regularly craft and optimize SQL queries to solve complex business problems and extract
    insights from large datasets.

    - Support ongoing and help establish new data quality efforts, including, but not limited to,
    data cleansing & de-duplication; data mapping; data dictionary.

    - Use predictive modeling to increase and optimize customer experiences, revenue
    generation, and other business outcomes.

    - Work with stakeholders and lead cross departmental teams throughout the organization
    to identify opportunities for leveragi
  • T
    Insights Analyst
    Temple and Webster,
    Apr 2020 - May 2024 (4 years 2 months)
    - Collaborating with various departments to develop and execute the Data & Reporting Strategy & Roadmap.

    - Developed data models using SQL, Python, and DBT to clean, organize, and analyze data,
    revealing patterns, trends, and correlations for insightful decision-making.

    - Leverage technology to enable our operations team to effectively manage supplier performance,
    drive efficiency and productivity to scale up over next few years, while preserving customer experience across
    entire function.

    - Spearheaded development of sophisticated system to monitor and identify anomalies, such as unexpected fluctuations in courier allocation. This resulted in prompt issue detection and improved operational
  • Telstra
    Complaints Case Manager
    Telstra
    Aug 2015 - Apr 2020 (4 years 9 months)
    - Reviewed and prepared written correspondence to address complex and sensitive customer complaints and inquiries.
    - Assisted with complaint gap analyses and risk assessments.
    - Managed over 30 complex complaint cases per day.
    - Used critical thinking to break down problems, evaluate solutions, and make decisions.
Education verified_user 0% verified
  • Philippine State College of Aeronautics
    Associate's degree, Information Technology
    Philippine State College of Aeronautics
    Apr 2011 - May 2013 (2 years 2 months)