Christopher Love

Christopher Love

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Vice President, Operations & Support (Remote) at MessageMedia
Goodyear, Arizona, United States

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Résumé


Jobs verified_user 0% verified
  • MessageMedia
    Vice President, Operations & Support (Remote)
    MessageMedia
    Jan 2020 - Current (6 years 8 months)
    - I report to the President and CEO with 10 employees and 3 direct reports. - I am in charge of operations, project management, hiring, regulatory compliance, contract negotiation, procurement, reporting, restructuring operations and support teams, strategic planning, employee engagement, and event planning/coordination. - The President, US & UK, recruited me to shift US operations to prepare the company for sale in 24-36 months and to lead/mentor a younger team. - I planned a strategy over the following year, and within 20 months (despite COVID setbacks) - I reallocated expenses to other cost centers, eliminated unused services, negotiated new vendor contracts, closed the San Francisco office, and recruited a high-performing team. - Within
  • L
    Vice President Technology
    Lyntonweb
    Jan 2017 - Jan 2020 (3 years 1 month)
    - As Lynton’s VP of Technology, I reported to the President, CEO, and Founder with 23 employees and 15 direct reports. - I was responsible for operations, developing and supporting a serviced revenue model, strategic planning surrounding innovation, policy development, employee mentoring, reporting, and CEO advisory.
  • F
    Global Technical Support Manager & US IT Director
    For The Record Ltd
    Jan 2015 - Jan 2016 (1 year 1 month)
    - I reported to the VP of Technology with eight direct employees in this role with FTR. - My duties included turning around global support operations, revitalizing policies to improve efficiencies, employee mentoring, reducing costs, and implementing FTR systems.
  • J
    Director, Technical Services & Support
    JERA PARTNERSHIPS, LLC
    Jan 2014 - Jan 2017 (3 years 1 month)
    - I reported to the Founding Partner & COO and was responsible for web development, corporate planning, business strategy, roadmap architecture, client services, international market research, automation, digital transformation, and strategic planning.
  • Frontier Airlines
    Senior Systems Engineer
    Frontier Airlines
    Jan 2013 - Dec 2013 (1 year)
    A $2B low-cost airline with 5,481 employees. Senior Systems Engineer 2013 Responsible for maintaining critical servers, mentoring, project management of a full-lifecycle upgrade implementation and server administration, data migration, and rewriting the manual for and administering self-defense training for cabin crew and pilots.
  • E
    Technical Support Manager, Americas & Project Coordinator
    Envivio
    Jan 2013 - Jan 2014 (1 year 1 month)
    - I reported to the Global Director of Support with two direct employees. - I was in charge of thought leadership, launching a new domestic support office, defining and streamlining support contact policy, hiring, and supporting IT and Envivo products.
  • M
    US Technical Support & IT Manager
    Mirada Medical
    Jan 2012 - Jan 2013 (1 year 1 month)
    An oncology and radiology imaging software company with 40 employees. US Technical Support & IT Manager (Denver, CO) 2012 — 2013 Responsible for opening a physical office with infrastructure in Denver and supporting users (medical doctors and imaging techs) of medical oncology software.
  • Quantum
    Senior Technical Support Engineer
    Quantum
    Jan 2008 - Jan 2012 (4 years 1 month)
    A data storage, backup, and recovery company. Senior Technical Support Engineer 2008 — 2012 Reported to the Tech Support Manager and was responsible for tech support for hardware backup libraries.
  • vmware
    Technical Support Engineer
    vmware
    Jan 2006 - Jan 2008 (2 years 1 month)
    An $11.7B cloud computing and virtualization technology company with 34,000 employees. Technical Support Engineer (Palo Alto, CA and Denver, CO) 2006 — 2008 Reported to the Support Manager and was responsible for product support, moving to Denver to open a new office, hiring, training, onboarding, and liaising between techs and management.
  • Kyocera
    Network Engineer
    Kyocera
    Jan 2001 - Jan 2006 (5 years 1 month)
    An $11.5B consumer and business products company specializing in cameras, cutlery, and printers with 70,000 employees. Network Engineer (San Mateo, CA) 2001 — 2006 Reported to the Support Manager and was responsible for all IT functions, writing documentation and securing certification for a prototype WiFi printer card, testing and certifying printers on Novell Networks 4. x to 5. x, and establishing and maintaining a test lab for certifying printers on Windows, Netware, and Linux. Goodyear, AZ
Education verified_user 0% verified
  • Coursera
    Introduction to Generative AI
    Coursera
    Aug 2023
  • G
    Lean Six Sigma Green Belt
    GoLeanSixSigma.com
    Aug 2023
  • HubSpot
    HubSpot Sales Software
    HubSpot
    Mar 2017
  • A
    Master's Degree, Master of Science in Management
    Argosy University College of Business
    Jan 2010 - Dec 2012 (3 years)
  • North Central College
    BA, Psychology
    North Central College
    Sep 1989 - Jun 1993 (3 years 10 months)