Syed Kamran Zaidi
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Senior ServiceNow Developer/Admin at Sigital
New York, United States
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Senior ServiceNow Developer/AdminSigitalJan 2020 - Current (6 years 10 months)•Implemented HRSD to automate HR processes to improve services to employees like leave requests, benefits information, and HR policies to a comprehensive portal covering recruitment, onboarding, performance management, and offboarding processes. •Developed and customized ServiceNow solutions to meet business requirements, optimizing functionality and user experience. •Designed, implemented, and maintained business rules, client scripts, and script includes to automate processes and enhance platform capabilities. •Created and managed Access Control Lists (ACLs) to enforce security policies and permissions across the ServiceNow environment. •Designed and enforced UI policies to improve the user interface and guide users through interactions.- ServiceNow Developer/AdminOIA GlobalOct 2017 - Dec 2019 (2 years 3 months)•Created various workflows for Incident Management, Change Management, Service Requests and SLA's. •Involved in creating ACL's as per the client needs. •Involved in Implementation, Customization and Maintenance of ITIL modules such as Incident, Change, Problem, Knowledge, Service Catalog and CMDB, Project Portfolio Management (PPM) and Demand Management, SDLC in Service Now. •Involved in creation of Service Now Applications, Modules, tables, columns as per requirements. •Involved in development of Service catalog which includes creating new catalog items, Order guides, designing workflows for Change management. •Involved in reaching out to stake holders to gather requirements and fulfilling the requirements according to the user needs. •Inv
- ServiceNow DeveloperVITALITYApr 2013 - Sep 2017 (4 years 6 months)• Involved in Implementation, Customization and Maintenance of ITIL modules such as Incident, Change, Problem, Knowledge, Service Catalog and CMDB in Service Now. • Worked on integrating Service Now with external SOAP and REST based web Services. • Involved in the Service Now instance upgrade activities. • Involved in cloning activities like raising the request for cloning and excluding some tables to not come under cloning. • Involved in development of Service catalog which includes creating new catalog items, designing workflows for Change management. • Providing subject matter expertise, act as technical product advocate, design, develop and implement ITIL processes, ITSM, ITAM, SACM, Knowledge, Demand and Release Management modules with
- Java Software DeveloperCarharttJan 2010 - Mar 2013 (3 years 3 months)• Developed the middle tier using EJB's Stateless Session Bean, Java Servlets. • Entity Beans used for accessing data from Oracle 9i database. • Worked on Hibernate for data persistence. • Prepared high- and low-level design documents for business modules for future references and updates. • Deployed the application in JBoss Application Server in development and production environment. • Implemented CVS as version control system. • Used ANT as build tool. Used JUnit for writing Unit tests. • Designed the application using J2EE design patterns such as Session Facade, Business Delegate, Service Locator, Value Object and Singleton. • Developed presentation tier as HTML, JSP's using Struts 1.1 Framework. Used AJAX for faster page rendering.
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