Syed Imran Ali
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Syed Imran Ali

Syed Imran Ali  new_releases

About

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Technical Support Engineer & Developer
USA

Contact Syed regarding: 

Flexible work
Starting at USD18/hour
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Résumé

Jobs verified_user 0% verified
  • decoin.io
    Technical Support Engineer & Developer
    decoin.io
    Apr 2019 - Nov 2020 (1 year 8 months)
    Decoin is a crypto currency exchange with its own coin named DTEP. i am working here as a QA || Senior Software Support Engineer. I am providing support to user's as a level 3 platform support analyst. I am also doing other task which assigned by PM like setting up Azure account Vm's on cloud both windows and linuxe based. Also dealing with Database to extract data by SQL as per requirement. Providing remote session to new User's as per SLA of the company. Dealing with API integration. Checking bugs in new modules on production and creating tickets on Jira. handling user's query through Zoho ticketing system. using postman for API testing and jmeter for load balancing.
  • Softgic
    Dev Ops Engineer
    Softgic
    Apr 2019 - Current (6 years 3 months)
  • Mycab travel international SA
    Fulfillment & CC officer
    Mycab travel international SA
    Apr 2016 - Mar 2019 (3 years)
    Mycab was a sweden based company. which was handling ground transportation all over the world. I was directly dealing with guests, travel agents, suppliers and drivers. I was also providing technical support to travel agents on app or web portal issue. I have done communication through phone, email, Skype, Slack and zen desk.
  • Continental Car Hire Ltd
    Claim Advisor
    Continental Car Hire Ltd
    Mar 2010 - Dec 2013 (3 years 10 months)
    continental car hire was a U.K based company. which deals with private car hire and accident claims. As a claim advisor i was dealing with solicitors, clients, insurance companies over the call and email. My main target was to settle the claim with solicitiors and insurance company.
Education verified_user 0% verified
  • P
    Master of Computer Sciences-MCS
    Preston University
    Sep 2011 - Jan 2014 (2 years 5 months)
  • School) in Economics, Punjabi University
    Bachelor's Degree
    School) in Economics, Punjabi University
    Jan 2009 - Jan 2011 (2 years 1 month)
Awards verified_user 0% verified
  • Mycab travel internation SA
    Employee of the year award
    Mycab travel internation SA
    Apr 2016 - Mar 2019 (3 years)