Salesforce Administrator/Developer
UnitedHealth Group (Optum)
Jan 2017 - Jul 2019 (2 years 7 months)
• Supported Salesforce administration and development activities within enterprise
CRM environments, assisting with platform configuration, system enhancements, and
operational support.
• Configured and maintained custom and standard Salesforce objects, fields, record
types, page layouts, and validation rules to support evolving business requirements.
• Developed and enhanced Workflow Rules and early Salesforce Flow automations to
streamline business processes, improve operational efficiency, and reduce manual
effort.
• Implemented and supported Salesforce security models, including role hierarchy,
profiles, permission sets, sharing rules, and access controls to ensure secure data
access.
• Supported data quality and data governance initiat