Syed Hasan Naeem

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Lead Quality Assurance Engineer/Scrum Master

NewRich Network

Aug 2023 - Current (3 years)

• Leading the QA Team, setting up QA processes from scratch, and working with the teams to improve and implement them. • Conducting tests on Customer Relationship Management portals and web apps, including mobile responsiveness, cross-browser testing, sanity, and regression. • Setting up automation frameworks using Cypress and managing test cases in Jira. • Leading Scrum duties, including sprint planning, daily standups, and sprint reviews. • Setting up Jira boards, sprint setup, slack integrations for running a two week sprint • Identified and resolved critical issues related to pricing discrepancies, expired API keys, and inadequate security permissions. • Had learned and understood the flows of business logic that was required to b

Sr. Quality Assurance Engineer

Mrsool

Jul 2021 - Jul 2023 (2 years 1 month)

• Performed testing on mobile applications for iOS and Android platforms. • Logged bugs in JIRA, wrote test cases in TestRail, and conducted sanity, UI, functional, and regression testing. • Identified and fixed critical issues in courier assignment logic, ensuring accurate order processing and reducing delays. Also, Worked in an agile environment where we followed Scrum practices from standup meetings to retrospectives. • Managed the Courier side team to maintain, assign and compile reports. • Had learned and understood the flows of business logic that was required to be able to test them end to end

Lead Quality Assurance Engineer

StackShare

Mar 2019 - May 2021 (2 years 3 months)

• Led a QA team of 5, managing work division and planning automation using Cypress. • Conducted manual testing, wrote and executed test cases, and performed regression testing. • Discovered significant issues that saved the company from downtime and ensured customer satisfaction. • Worked in an agile environment where we followed Kanban structure to manage the tasks in different swim lanes. • Had learned and understood the flows of business logic that was required to be able to test them end to end

Sr. Test Automation Engineer

Creative Chaos

Aug 2017 - Feb 2019 (1 year 7 months)

• Automated testing for Lending Home's website using Ruby with Rspec and Capybara. • Collaborated with US/Mexico QE teams, conducted weekly regression tests, and managed Jira boards. Also, worked on testing Api using soapUI. • Had learned and understood the flows of business logic that was required to be able to test them end to end thoroughly

Sr. Quality Assurance Engineer

Arbisoft

Apr 2014 - Aug 2017 (3 years 5 months)

• Executed and managed the SQA/Test life cycle for an Amazon product (TenMarks), ensuring software quality across QA, staging, and production environments. • Automated tests using Ruby with Rspec and Capybara, and directly coordinated with clients to meet project goals. • Worked in an Agile environment where we followed Scrum Practices from standup meetings to retrospectives. • Managed the tasks by using Jira • Had learned and understood the flows of business logic that was required to be able to test them end to end

Service Desk Officer

Telenor

Jul 2013 - Mar 2014 (9 months)

• Provided global support for functional issues related to SharePoint, including login, access issues, and web part management. • Ensured all queries were properly reported and updated in the Query Management System (eSD). • Troubleshot and tested MS SharePoint sites and the Telenor internal employee portal, maintaining a high rate of continuous updates.

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