Syed Babar Iqbal

Jobs 0% verified

Customer experience manager

CyberCare

Dec 2024 - Current (1 year 6 months)

• Provided payment billing and tech support to Surfshark clients using Zendesk through email tickets and live chats. Additionally, offered administrative assistance by supporting new hires and managing customer service tasks during free time, which included providing gadgets and guidance to facilitate their onboarding process.
Senior customer service representative

Alpha CX

Nov 2023 - May 2024 (7 months)

As a technical support professional for a portable water filtration plant, the inbound call agent role. We used to call clients two days a week for sales as well, so it was a combination of after-sale care and sales.
C

Lead Generator

Call Tastic LLC

Jun 2022 - Oct 2022 (5 months)

• Utilized lead generation strategies to secure appointments on behalf of agents, contributing to revenue increase. Additionally, employed virtual assistance skills through telemarketing and cold calling, effectively managing a real estate portfolio for agents based in the US, which enhanced overall client engagement and support.
M

Customer Service Team Lead for Uber Eats UK&I

Mindbridge Pvt Ltd.

Nov 2021 - Jul 2024 (2 years 9 months)

I started as a customer support representative and progressed through various lines of business (LOBs), including Uber Eats UKI Restaurants support, Restaurants OB, and SMB onboarding. My dedication and performance led to my promotion to an Uber Eats account manager, where I was responsible for creating restaurant accounts using Salesforce for several enterprises and strategic chains, such as KFC UKI, Subway, Starbucks, and McDonald's. Additionally, I utilized my virtual assistance skills as a virtual account manager, effectively managing relationships with strategic chains like McDonald's, Starbucks, KFC, and Burger King, while coordinating with Uber Eats regional managers based in the UK to ensure seamless operations and support.

Education 0% verified

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