S

Syed Ariff Shah

About

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Kuala Lumpur, Malaysia

Timeline


work
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school
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Résumé


Jobs verified_user 0% verified
  • Maxis
    Senior Customer Service Executive
    Maxis
    Jun 2019 - Current (7 years 1 month)
    - Oversaw Home Fiber services, including technical support, case management, basic first-level troubleshooting, and escalation to on-site technical teams. - Served as a member of the social media response team (WhatsApp) and Maxis App support team for Fiber technical related issues. - Led and coordinated ad hoc initiatives, including backend case log clearance. - Responsible for leading monthly interdepartmental meetings and collaborating with cross-functional teams to gather insights and drive project success. Additionally, provided virtual assistance to customers who were not tech-savvy, ensuring they received the necessary support for their Fiber-related issues, which enhanced overall customer satisfaction and service efficiency.
  • F
    Service Team Leader, Finology Sdn Bhd
    Finology Sdn Bhd
    Aug 2015 - May 2019 (3 years 10 months)
     Served as the main point of contact and managed daily reporting to partners, including banks and money lenders.  Responsible in quality assurance checks on loan submissions and maintained daily operational procedures.  Conducted regular meetings to review service performance and address any concerns.
Education verified_user 0% verified
  • G
    Advanced Diploma in Engineering (Mould)
    German Malaysian Institute
    Jan 2003 - Jan 2009 (6 years 1 month)