Sydney Winter

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Small Business Owner

Gliston sa

May 2022 - Current (4 years 3 months)

Founded a small marketing company with a heavy emphasis on press relations and community engagement Developed engaging marketing and promotional advertisements to generate sales revenue and grow customer base Update myself daily on industry trends

Mid Senior Digital Marketer & Key Account Manager

Beyond Indigo Pets

Dec 2018 - May 2022 (3 years 6 months)

Promoted within 3 months to head of company social media accounts Set up and enhanced client social media accounts, creating posts for multiple platforms to support client marketing plans Created and managed advertisements across social media platforms. Assembled and reviewed monthly statistical reports for clients Developed a plan to launch creative integrated marketing campaigns that increase demand, capture engagement, and grow the marketing pipeline Produced content marketing collateral for various organic channels, including: graphics, blogs, emails, podcast scripts and notes, newsletters, etc.

Team Lead Retail Specialist

Apple

Jan 2014 - Dec 2018 (5 years)

Managed a team and enhanced client satisfaction ratings by resolving difficult customer issues with exceptional professionalism and enthusiasm Maintained high-volume workload within fast-paced environment and consistently met performance benchmarks Exceeded established service goals while leveraging customer service, sales and employee management best practices

Key Account Manager

Packback

May 2012 - Aug 2014 (2 years 4 months)

Cultivated long-term relationships with 100+ clients (university professors and administrators) as sole point of contact, working closely with team web developers Streamlined operational efficiencies by developing customer service protocols and standards, working with a large amount of independence in a start-up environment Managed existing portfolio and potential leads using Salesforce Formulated plans to expand business operations, growing overall territory and client base

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