Sydney Taft

Jobs 0% verified

Temporary Benefits Administrator

Kelly Services

Aug 2024 - Dec 2024 (5 months)

• Responded to customer inquiries with empathy and accuracy via phone, email, and instant message • Interpreted and explained complex benefits and insurance policies in layman's terms • Ensured compliance with HIPAA and internal data privacy protocols • Maintained complete and professional case documentation • Participated in team trainings and meetings to enhance knowledge and performance
Temporary Member Services Representative

Aston Carter

Aug 2022 - Mar 2024 (1 year 8 months)

• Resolved complex healthcare and insurance inquiries for members and providers • Investigated claims eligibility, enrollment, and payment issues • Maintained detailed call logs and documented issue resolutions • Collaborated with internal teams to identify and resolve service trends • Communicated with various stakeholders including transportation vendors and clinics • Handled high-volume Medicare customer service inquiries via phone • Enrolled/disenrolled beneficiaries and performed plan comparisons • Addressed client issues using policy knowledge and problem-solving • Navigated multiple systems to gather and document case data • Delivered consistent service while meeting daily productivity metrics
Customer Service Representative

Maximus Federal Services

Jun 2013 - Nov 2019 (6 years 6 months)

Education 0% verified

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