SYBILA DANIELA MIRANDA O'NEILL

Customer Service & Sales Associate

British Council

Oct 2025 - Current (1 year 1 month)

• Sold various courses by explaining unique features and educating customers on
proper application or usage.
• Upsold additional courses based on customer interests and needs.
• Applied sales techniques to effectively persuade customers to purchase tailored
product or service packages.
• Generated leads with successful prospect cold calling and skilled use of persuasive
communication skills.
• Initiated cold calls to prospective clients for lead generation.
• Researched prospective clients to identify decision makers and initiate direct
contact.
• Called prepared lists of leads and read short scripts to promote products and
services.
• Generated new leads daily through targeted out

Q

Community Manager

Quality Market

Jun 2025 - Current (1 year 5 months)

• Led community engagement initiatives that enhanced customer loyalty and
interaction.
• Coordinated partnerships with local organizations to plan and execute community
outreach programs and events.
• Analyzed customer feedback to refine community programs and align store
offerings with customer needs.
• Trained staff on community management best practices for improved customer
relations.
• Developed content for social media platforms to promote store events and
promotions.

Billing and Collections Specialist

ZenBusiness

Apr 2024 - Mar 2025 (1 year)

• Coordinated collections efforts, contacting overdue accounts to secure timely
payments.
• Negotiated payment plans with delinquent customers.
• Managed customer billing inquiries and resolved account discrepancies.
• Processed invoice generation and ensured timely distribution to clients.
• Collaborated with team members to streamline billing processes and improve
efficiency.
• Identified process improvement opportunities for outbound calls to enhance
collections effectiveness.
• Provided feedback to management on call performance and customer trends.
• Established rapport with prospects quickly via telephone conversations and built
trust-based relationships with them within a short p

Customer Success Specialist

iVisa.com

Jan 2023 - Jan 2024 (1 year 1 month)

• Implemented strategies that increased customer retention rates by 15%.
• Develop strategies to improve client retention.
• Cultivated client relationships through proactive follow-ups, enhancing satisfaction
and loyalty.
• Resolve inquiries promptly while maintaining exceptional service.
• Monitored customer feedback to identify trends and improve service quality.
• Monitored social media channels to gather feedback, informing improvements in
service delivery.
• Collaborated with cross-functional teams to enhance customer service workflows.
• Utilized CRM systems to track interactions and manage customer relationships
effectively.
• Provided customer support and troubleshooting to ens

C

Customer Service Representative - Netflix

Aug 2021 - Jan 2022 (6 months)

• Managed high-volume calls to ensure positive customer experiences and resolve
inquiries effectively.
• Guided customers through product selection, ordering, billing, returns, exchanges,
and technical support to ensure satisfaction.
• Assisted customers with various types of technical issues via email, live chat, and
telephone.
• Diagnosed technical issues using troubleshooting tools and software solutions.
• Used remote login tools to assist clients with technical and product questions.
• Leveraged CRM tools to track customer requests, enhancing communication and
response times.
• Documented customer interactions accurately in the company system.
• Remained calm and professional in st

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Supervisor

Starbucks Coffee

Oct 2019 - Dec 2020 (1 year 3 months)

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• Supervised daily operations and ensured compliance with company standards.
• Coordinated staffing schedules to align resources with business needs.
• Trained and mentored new team members on service protocols.
• Monitored employee productivity and provided targeted feedback and coaching to
enhance performance.
• Fostered a positive team culture through effective communication.
• Ensured compliance with workplace safety regulations by providing training
sessions for all staff members.
• Implemented quality control measures to uphold company standards.
• Coordinated daily tasks and delegated responsibilities among team members.
• Ensure

Crew Trainer

McDonald's

Jan 2019 - Aug 2019 (8 months)

• Developed and implemented training programs to ensure crew members were
adequately prepared for their roles.
• Trained new crew members on food preparation and customer service standards.
• Ensured compliance with safety and sanitation procedures during daily operations.
• Resolved customer complaints promptly, enhancing overall satisfaction and
loyalty.
• Assisted management in developing strategies to improve customer service
standards.
• Managed inventory by tracking supplies and placing timely orders.
• Coordinated with management to implement effective promotional campaigns at
the checkout.

Z

Conservation Crew Member

Zoo Miami

Dec 2017 - Apr 2021 (3 years 5 months)

• Assisted with the development of habitat restoration plans, including reforestation
and native plantings.
• Educated visitors about wildlife conservation and animal care practices.
• Developed educational materials highlighting the importance of preserving natural
resources.
• Engaged with the public to address inquiries on forestry, conservation, and
sustainability.
• Secured potential funding sources to support future conservation initiatives.

SYBILA DANIELA MIRANDA O'NEILL

About

Detail

Timeline

Résumé

SYBILA DANIELA MIRANDA O'NEILL

About

Detail

Behavioral traits