I specialize in deep-dive root cause analysis for enterprise IAM systems, leveraging an AI-first approach to diagnose complex, non-obvious issues across Java source code, distributed infrastructure (proxies, load balancers, database race conditions), and identity federation protocols.
• I bridge the gap between Support and R&D — translating operational failures into detailed, code-level bug reports that pinpoint exactly where and why the logic failed. Over 1,100 enterprise cases resolved across 4+ years under 24×7 SLA, serving Americas-timezone customers across the US, EU, and LATAM.
• I pioneer AI-augmented engineering workflows — years of experience building and optimizing intelligent tooling to accelerate case triage, log analysis, and resolution. Currently building a CRE AI Agent using Python, MCP Servers, and open-source agentic coding frameworks.
• I co-engineered the initial Java implementation of Apache Arrow Flight SQL at Dremio — a high-performance protocol designed to replace traditional ODBC/JDBC bottlenecks for distributed data systems.
• I guide enterprise engineering teams on the secure implementation of IAM standards (OAuth2, OIDC, SAML), ensuring architecture compliance and steering customers away from anti-patterns.
Languages: Portuguese (native) · English (fluent, C1)