Customer Success Manager with 3 years and 10 months of experience in the cybersecurity domain, specializing in threat intelligence research, security consulting, and customer engagement. Skilled in onboarding new clients, managing accounts, and providing cybersecurity advisory services. Strong expertise in OSINT tools, IT networking, and security infrastructure. Proven ability to enhance customer satisfaction, ensure renewals, and drive revenue growth through upselling and expansion strategies. Adept at collaborating with cross-functional teams to optimize service operations and improve research methodologies.
