S
Swapnil Shah
About
Detail
Mumbai, Maharashtra, India
Résumé
Jobs
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- QAssociate Technical LeadQuantiphi Analytics Solutions Private Ltd.Sep 2024 - Current (1 year 8 months)• Led a cross-functional team of 25 members to design and implement a production-grade virtual agent solution using Dialogflow. • Conducted discovery sessions with clients to gather requirements, align on project goals, and formulate comprehensive project execution plans. • Spearheaded schema modeling for a 76-table database, reducing redundancy and optimizing the schema to a lean 40-table structure, enhancing performance and maintainability.
Senior Software EngineerPeopleGroveApr 2021 - Sep 2024 (3 years 6 months)• Enhanced platform performance by migrating video services to HLS streaming, reducing bandwidth usage by 100% for non-watched videos through thumbnail loading instead of full video content. • Streamlined job processing pipeline, reducing external job processing time from 30 minutes to approximately 10 seconds. • Reduced API latency by optimizing backend queries from 2 secs to less then 500ms. • Modernized codebase with React TypeScript and react-query, achieving a 100% improvement in platform performance by eliminating API calls through effective data caching. • Led architectural discussions, streamlined feature development, and promoted code review culture. Technologies Used: ReactJs, Sails.js, NodeJs, PostgreSQL, GCP, ElasticSearch.- QSenior Software DeveloperQuantiphi Analytics Solutions Private Ltd.Jul 2018 - Mar 2021 (2 years 9 months)• Deployed Dialogflow chatbots across education, healthcare, and banking sectors, cutting response times by 100% and doubling off-hours business engagement. • Developed a modular backend framework for webhook services, widely adopted across projects, streamlining development processes. • Built connectors for external contact center services such as LiveEngage, Salesforce, and Genesys. • Designed and developed user interfaces using CSS frameworks like Material UI and Bulma. Technologies Used: Dialogflow, Node.js, Angular 6+, Firebase, GCP.
Education
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- DBachelor of EngineeringDwarkadas J. Sanghvi College of Engineering, Mumbai UniversityJan 2014 - Jan 2018 (4 years 1 month)
Projects (professional or personal)
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- DDialogflow Webhook Parser (Open Source Project)Oct 2018 - Dec 2018 (3 months)• Published an open-source library for Dialogflow ES with features including context and flow management, response parsing, and event management.