Santiago Javier Vega Hernandez
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Santiago Javier Vega Hernandez

Santiago Javier Vega Hernandez

About

Detail

Fraud Data Analyst with Team Lead experience
México, Mexico

Contact Santiago regarding: 

Flexible work

Timeline

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Résumé

Jobs verified_user 0% verified
  • Pactera
    Tenant Lead Manager
    Pactera
    Jun 2022 - Current (3 years 1 month)
    - Data analysis. - Performance measurement. - Coordination with global teams. - Action plans and strategies development. - Resources selection and onboarding process. - Training plans development. - Processes documentation.
  • Microsoft Corporation
    Fraud Data Analyst (Senior Matter Especialist)
    Microsoft Corporation
    Jul 2021 - Apr 2023 (1 year 10 months)
    - Senior Matter Especialist in charge of teams in Mexico and United States, leading, devoloping and delivering high - quality instructional materials. - Identified and documented detailed business rules and use cases based on requirements analysis. - Researched and resolved issues regarding integrity of data flow into databases. - Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources. - Upheld security and confidentiality of documents and data within area of responsibility. - Prepared variety of different written communications, reports and documents. - Participated in team-building activities to enhance working relations
  • Pactera
    Data Analyst
    Pactera
    Jun 2021 - Current (4 years 1 month)
    - Analyzing suspect behavior on commercial transactions in Microsoft Consumer.
  • Pactera
    Senior Subject Matter Expert
    Pactera
    Jun 2021 - Current (4 years 1 month)
    - Analyzing KPIs to achieve better results for the Microsoft Consumer Pactera team. - Supporting/Training agents. - Investigating abnormal behavior on Consumer tenants.
  • Microsoft Corporation
    Fraud Data Analyst
    Microsoft Corporation
    Mar 2019 - Jan 2021 (1 year 11 months)
    - Analyzed large amounts of data to find patterns of fraud and anomalies. - Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime. - Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • L
    JR. VFX
    LABODIGITAL
    Sep 2018 - Nov 2018 (3 months)
    - Cleanups and creation of credits sequence for Netflix, Corazón Films, etc.. - Developed sophisticated shape creation and editing to improve image quality. - Composited shapes, fill modes and opacity settings to create high-quality renderings.
  • D
    Digital Content Creator
    Decopvc S.A. de C.V.
    Mar 2018 - Jul 2018 (5 months)
    - Generated stories to reflect current trends and news to pull audience into website. - Applied current editing and photography tools to tell great stories. - Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
  • T
    Substitute Teacher
    Thomas Jefferson High School
    Feb 2018
    - Teach students about Digital Animation and 3D modeling.
  • P
    Publicity Intern
    Jan 2016 - Mar 2016 (3 months)
    - Working in a Lawyers office in charge of making publicity and managing social media.
  • Tecnologico de Monterrey
    Radio Producer
    Tecnologico de Monterrey
    Jan 2015 - Nov 2017 (2 years 11 months)
    - Radio Anchor and Producer for the station on Frecuencia CEM, managing 5 people on the station.
Education verified_user 0% verified
  • Tecnologico de Monterrey
    Digital Art and Animation, Arts, Entertainment, and Media Management
    Tecnologico de Monterrey
    Aug 2013 - Jun 2018 (4 years 11 months)