Sarah Valentina Aguirre Vargas English or Spanish translator, customer

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Interpreter

Language Line Solutions-Teleperformance

Feb 2025 - Mar 2026 (1 year 2 months)

• Provide consecutive interpretation for English-Spanish interactions in various contexts. • Ensure accurate, clear, and professional communication for clients. • Manage sensitive information with confidentiality and discretion. • Support remote operations through strong multitasking, listening, and communication skills. • Leveraged experience in a call center environment, specifically with Teleperformance, to develop and implement robust systems designed for efficient activity management and operational development, enhancing overall service delivery and client satisfaction.

Customer Service Representative

Concentrix

Aug 2023 - Jul 2024 (1 year)

• Handled customer inquiries and delivered effective solutions to ensure satisfaction. • Processed and documented customer information with a high level of accuracy. • Strengthened communication and problem-solving abilities in fast-paced environments. • Maintained consistent professionalism in client interactions.

Front Desk Receptionist

Selina

Mar 2023 - Jul 2023 (5 months)

As a Front Desk Receptionist, I managed guest check-ins, check-outs, and reservations, ensuring a seamless experience for all visitors. I supported event coordination and daily hotel operations while also assisting with administrative tasks, record-keeping, and guest communications. My role required me to ensure a welcoming and efficient service experience, which I achieved through effective workflow management and operational support. Although my role may not initially appear directly related to candidate relationship management (CRM), I developed hands-on experience with many core aspects of CRM. I regularly utilized Excel and internal booking systems to track guest information, reservations, preferences, and follow-ups, ensuring all data

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Administrative Assistant (Internship)

Institute of Culture and Tourism of Yopal

Jul 2022 - Dec 2023 (1 year 6 months)

As an Administrative Assistant Intern, I supported overall office operations, including organizing documents and maintaining files, while assisting with logistics for cultural projects and event activities. My responsibilities included handling scheduling, calls, and in-person visitor assistance, ensuring efficiency and accuracy in all administrative tasks. During my internship at the Institute of Culture and Tourism of Yopal, I worked closely with the Subdirector of Tourism, where I supported project coordination and data management, which directly relates to project tracking. I utilized Excel to monitor progress and ensure deadlines and deliverables were met, enhancing my skills in administrative coordination. Additionally, I contributed

Sarah Valentina Aguirre Vargas

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