S
Suzanne Jennette Crisostomo
About
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Mabalacat City, Central Luzon, Philippines
Résumé
Jobs
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Client Intake SpecialistKinetic Innovative StaffingJun 2023 - Mar 2026 (2 years 10 months)Practice Areas: Personal Injury, Mass Tort, Sexual Harassment, Domestic Abuse, Civil Rights • Evaluated potential claims by screening for liability, damages, and eligibility based on firm criteria. • Conducted comprehensive intake interviews for Personal Injury and Mass Tort claims. • Gathered and verified critical details including incident facts, injuries, treatment history, and timelines • Handled cases involving slip and fall, motor vehicle accidents (MVA), dog bites, workers' compensation, and medical negligence/malpractice. • Provided trauma-informed communication for clients reporting sexual harassment and domestic abuse. • Documented sensitive narratives involving civil rights and police brutality cases with accuracy and discretion.- LDropshipping Virtual AssistantLimitless Profits Lic.Apr 2022 - Nov 2022 (8 months)Practice Area: E-commerce Operations • Managed product listings, orders, and fulfillment workflows across multiple e- commerce platforms including Amazon, Walmart, and eBay. • Handled customer inquiries and issue resolution via email and chat, maintaining high customer satisfaction. • Utilized Facebook Marketplace and client accounts to source and sell products, effectively managing all transactions. • Coordinated order fulfillment using the same platforms, ensuring timely delivery and accurate tracking. • Maintained organized records of inventory, sales, and customer interactions to streamline operations and support business growth.
- MAppointment SetterMedical Media IncFeb 2022 - Jun 2023 (1 year 5 months)Practice Areas: Medicare, Supplemental, Final Expense, and ACA Plans • Scheduled and coordinated appointments for licensed agents with prospective clients for Medicare Advantage, Medicare Supplemental, Final Expense Insurance, and ACA plans, ensuring optimal lead conversion. • Conducted targeted outbound calls to prospective clients, effectively introducing insurance products and generating high-quality appointments. • Maintained accurate client records and appointment logs, facilitating seamless handoffs to licensed agents. • Managed client communications through email and Microsoft Office tools, providing timely follow-ups and support. • Leveraged Five9 and auto-dialer systems to streamline outreach, improve call efficiency, and maximize
- Sales / Customer Service / QA / Supervisor / Collections ProfessionaliQor PhilippinesAug 2015 - Apr 2022 (6 years 9 months)Practice Areas: Retail Sales, Customer Service, Quality Assurance, Supervisory Leadership, Collections • Managed high-volume customer interactions in retail sales and service for companies including Potpourri Group, Winston Brands, Dr. Leonard's, Nature's Bounty, and Puritan Pride, ensuring high levels of customer satisfaction and order accuracy. • Conducted Quality Assurance audits to maintain compliance, accuracy, and performance standards. • Supervised and coached teams, providing training on customer service excellence, operational procedures, and quality standards, improving overall team performance. • Handled collections for Synchrony Bank, following regulatory and company guidelines while maintaining professionalism and customer rapp
Education
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- LFoundations of Legal Assistant in the area of Personal Injury LawLegal Soft AcademyMar 2026
- RPPQ Leadership TrainingRMS Collect Phils (iQor)Jan 2016
- RPPQ Quality Assurance TrainingRMS Collect Phils (iQor)Jan 2015
- ANC II - Finishing Course for Call Center AgentsACE Computer Institute (TESDA)Jan 2013
- SSecondary SchoolSan Pedro High SchoolApr 2007 - Jan 2011 (3 years 10 months)