S
Suseendar Dharmaraj
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Bengaluru, Karnataka, India
Résumé
Jobs
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Technical Support EngineerProveJul 2025 - Current (1 year 3 months)• Monitored cloud traffic and troubleshot outages using Splunk, Grafana, and Honeycomb to ensure system reliability.
• Troubleshot software issues and resolved customer inquiries efficiently.
• Resolved issues and requests for Prove API products while engaging with customers through calls and Salesforce for improved support.
• Troubleshoot the issue related various API call endpoints.
• Work on the incident management during the outage.
• Restarting the server task in the AWS airflow and fix the file processing issue.
• Managed onboarding and existing customer records in SQL database for accurate data management.- Senior Technical Support EngineerTech MahindraJul 2023 - Current (3 years 3 months)• Acted as the primary point of contact for support regarding owned solutions and products.
• Troubleshot and resolved high-priority issues in critical incident cases, minimizing downtime and enhancing user satisfaction.
• Collaborated with software engineers to define, build, and maintain cloud infrastructure, ensuring optimal performance and reliability.
• Managed load balancing configurations within Amazon Web Services (AWS) to optimize resource distribution.
• Worked closely with Cloud architects for issues appearing in CIG and AWS.
• Have Expertise in the integration side for CIG(Cloud Integration Gateway) SAP platform.
• Responded to support requests from end-users and patiently walked individuals through - Technical Support EngineerStats PerformFeb 2015 - Apr 2023 (8 years 3 months)• Amazon S3 storage to data storage and instance/machine in AWS where we have deployed our data stack
• Offered first-line support for API and xml delivery issues Responded to customer emails, and live chat regarding technical malfunctions and issues to fix remotely.
• Addressed and resolved SLA issues promptly using a Jira system Provided customers with complex time control services.
• Have worked on ELK stack and Splunk for monitoring logs and fix the bugs.
• Trained for networking concepts like DNS, TCP/UDP, HTTP(S), SSH, FTP.
• Improved code deployment efficiency by automating processes with CI/CD pipelines.
• Updated and organized client records in SQL database to ensure data accuracy.
• Recorded and
Education
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- SBBA: Business Administration And ManagementSDMCBMMangalore
- AWS Associate Solutions ArchitectAWS
- IPython Programming CertificationITTC
- DevOps EngineerMicroDegree