Susana Pérez Solís Accounting Representative

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Accounting representative in the area of finance department

SLDC GLOBAL LOGISTICS INC.

Jan 2021 - Current (5 years 9 months)

- Resolved questions regarding invoices, purchase orders, payment policies, procedures, current status of billings and payments
- Provided accurate assistance to customers, appointees, attorneys and courtroom staff. Maintained a database of client´s information
- Building long-lasting beneficial relationships with external contacts and internal departments
- Coordinated and delegated specific taks to departments and employees in order to improve finacial processes
- Customer satisfaction increased 40% in 2021 according to surveys
- Generated billing invoices; monitors aging reports, analyzing and preparing utility bills and recurring subscriptions for payment; logs bills into financial tracking system; verifies acco

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Customer service executive (USA, Latam & Canada)

Glassia

Aug 2019 - Nov 2020 (1 year 4 months)

- Managed and supervised exportation processes supporting the weekly review of pending export order files in conjunction with supply planner department
- Assisted customers positively and professionally providing support for all aspects such as accounting set-up, order entry, complaints, feedback, credit request and other related activities
- Scheduled and coordinated all shipping inquiries including quoting, arranging a new shipment, scheduling pickup and delivery with forwarding agents and customs broker ensuring shipments are moved smoothly

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Internship as Customer Service Assistant in Sales Department

NAZE PUBLICITY AGENCY

Jul 2018 - Dec 2018 (6 months)

- Handled warehouse tasks including weekly inventory checking and resolved shipping issues to satisfy customer's needs
- Provided all necessary documents and logistic information required for customer in order to receive shipments and clear goods from customs

Logistics assistant in distribution department

Morgan Advanced Materials

Jan 2018 - Jun 2018 (6 months)

- Intership as logistics assistant in distribution department
- Oversaw shipment transportation for arranging, booking, and confirming space on flights, freight, cargo, and other transportation methods
- Monitored shipment status and updated customers of any changes
- Processed documents through the appropriate system in a timely manner to ensure compliance with established deadlines

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Volunteer in the Project "Importance Of development And Promotion Of The Local Economy

IMPULSO ROSA FOUNDATION

May 2017 - Aug 2017 (4 months)

- Searched for Financing and commercialization of crafts and their promotion abroad. Exportation rate increased 20% in 2017

Susana Pérez Solís

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Susana Pérez Solís

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