Susana Onyowoicho Otokpa

V

Volunteer

Jul 2025 - Aug 2025 (2 months)

G

Global HR Team Lead

Apr 2025 - Aug 2025 (5 months)

• Sourced for 3 Top Talent using Boolean Searches and LinkedIn Recruiter and gave the Candidate details to Outtabox Company through their HR. • Participated in Full Cycle Recruitment for a Private Company in UK(Client Undisclosed due to of NDA signed). •

M

CV Specialist

Mentorshore

Jan 2025 - Mar 2025 (3 months)

• Revamped 50 CVs for Mentorship which led to 95% Job Placements. • Created ATS workflows and used it to review CVs of Clients to ensure at least 80% score. • Participated in promotion of Mentorshore to more clients which led to 90% visibility for the Company.

H

Financial Advisor

Heirs Insurance

Nov 2024 - Apr 2025 (6 months)

• Provided financial advice to C-level Executives and Founders to help them create a simplified retirement plan. • Provided advice to School Boards, Directors, Organizations and Business Professionals on how to go about Pension and Insurance to secure the future of their families and staff. • Onboarded Business Professionals and Executives on Insurance Packages that aligned with their budget and capabilities.

S

Spoken Word Artist/ Public Speaker

Shekinah International Network.

Sep 2024 - Mar 2025 (7 months)

M

NYSC Corper

Ministry of Finance

Jun 2024 - Jun 2025 (1 year 1 month)

• Assisted with the Documentation of Data using Microsoft Excel which resulted in 60% accuracy. • Collaborated with other NYSC Corps members in arranging of files, and accurate documentation of records which resulted in a more Optimized shelf in the Office. • Assisted with Administrative tasks in Final Account and reduced 40% workload. • Reconciled Accounts coming from other Ministries, and ensured at least 40% accuracy.

B

Contract SEO Content Writer

Betternship,

Jan 2024 - Mar 2024 (3 months)

• Conducted an in-depth research on Competitors to identify relevant and high traffic keywords used on search engines which led to a 5x increase in comments on the Blog. • Tracked key metrics and analyzed content performance using Google Analytics tools like SEMrush resulting in 100 new clicks weekly. • Refined the content strategy leading to a 10% increase in traffic and conversion rate. • Increased organic traffic by 15% using consistent SEO optimized keywords and content strategy.

K

Virtual Assistant & HR

Knowefritin,

Jan 2024 - Sep 2024 (9 months)

• Managed a team of up to 30 persons in different locations (Uganda, Nigeria, and Kenya) and improved efficiency of administrative processes by 40%. • Scheduled meetings, appointments, coordinated training of new hires, and constantly reviewed remuneration of employees resulting in a 40% increase in monthly revenue. • Ran successful campaigns on the Company's Blog and used Google Analytics to make informed decisions which led to a 30% customer retention. • Assisted in developing business development strategies which reduced the Business' overhead by 20%.

B

Social Media Manager

Brainiark Technologies,

Nov 2023 - Mar 2024 (5 months)

• Monitored and analyzed engagement and conversion rates to evaluate the effectiveness of campaigns run on the various social media platforms, resulting in a 40% increase in followers. • Developed a content strategy reflecting the brand's tone, guidelines, and style, which led to a 10% retention rate. • Effectively tracked the performance of social media content using analytic tools like Hootsuite and Sprout Social, leading to a 5x increase in daily users. • Monitored the implementation of business development strategies while scheduling posts on Buffer to ensure consistency, resulting in a 40% decrease in drop-off rate. Additionally, I managed email communications for the company, ensuring timely responses and engagement with our audience,

S

Remote Sales Ambassador

Stephen Akintayo Foundation,

Jun 2023 - Dec 2024 (1 year 7 months)

• Identified Key performance Indicators (KPIs) in the company that gave us a comprehensive analyzed data of sales performance which motivated team members and then resulted in an increase in sales by 20% in 3 months. • Collaborated with other team members to meet up with high sales targets leading to a $300 investment in a real estate property within 2 weeks. • Identified opportunities to upsell and cross-sell products in the company, and developed effective strategies to execute our plan leading to an increase in 10 weekly clients. • Resolved customer disputes and maintained excellent customer service that led to referrals, and repeat Business eventually shooting up the revenue board of the Organization to 200%.

C

Administrative Assistant & CRM Manager

Convenience Logistics,

Jan 2021 - Sep 2023 (2 years 9 months)

• Effectively managed customers and responded to incoming mails, phone calls and queries resulting in over 100 daily active users. • Provided training to other members and users of the Company on the use of HubSpot, Microsoft Excel, and Salesforce, whilst effectively managing projects in the team using Project Management tools like Asana and Trello, resulting in $25k cost savings for external training. • Effectively increased customer retention rate by 15%, and coordinated travel arrangements, and meetings resulting in 50% efficiency. • Maintained an Excellent Customer Service with clients and built long term relationships that led to repeat Business and reduced return rates of products by 20%.

W

Freelance Novel Writer.

Webnovel

Jan 2020 - Dec 2023 (4 years)

• Wrote billionaire romance, Mafia novels, and werewolves books that got featured on various sites resulting in 10x increase in sales. • Worked closely with editors and other stakeholders to develop novels that got the attention of the crowd and increased customer churn rate by 20%. • Proofreaded content of other members in the team to ensure it met brand guidelines, tone and style overhauling the fan base to a 10,000 increase in followers. • Increased the referral of the platform resulting in a 5x increase in productivity and efficiency of onboarding new hires.

f

Resume writer & LinkedIn Optimization Expert

freelance

Jan 2019 - May 2025 (6 years 5 months)

• Improved LinkedIn search visibility for clients by 200%, leading to an increase in referrals. • Refined the resumes of C-level executives, resulting in a 20x increase in partnerships. • Achieved a 95% job placement rate for clients within 2 months of resume and LinkedIn optimization. • Spearheaded a project that involved recruiting new graduates, improving the efficiency of the entire process by 30% using Application Tracking Systems (ATS). • Utilized typing skills to efficiently create and edit resumes, ensuring high-quality deliverables for clients. Additionally, managed LinkedIn profiles for clients during their absence and assisted with travel planning arrangements for external clients, enhancing overall client satisfaction an

Susana Onyowoicho Otokpa

About

Detail

Timeline

Résumé