Suryaditya Singh Deo

• With 14 years of experience in IT, I have worked with MNCs and start-ups, both
• Experienced the journey of a team member, leader, SME and a manager with the ability to build and maintain relationships with global stakeholders, customers and all levels of management
• Earned the necessary 36 PDUs required for PMP and in process to complete the certification
• Adept at implementing ITIL-based best practices and a Scrum framework
• Experience with ticket triage and optimizations of Time to Resolution, On-time, First-time Resolution, Ticket Queue management, and analytics that drive improvements